Company DescriptionNo Relocation Assistance Provided.KIOXIA America, Inc. is the U.S.-based subsidiary of KIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today’s breakthrough BiCS FLASH™ 3D flash memory technology, KIOXIA continues to pioneer innovative memory, SSD and software solutions that enrich people's lives and expand society's horizons. The company's innovative BiCS FLASH™ 3D flash memory technology is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive, and data centers.Job DescriptionAs a Customer Qualification Engineer, your primary role is to provide support for customer qualifications on our datacenter SSD products on behalf of our engineering and development teams. Primarily, this support is requested by Product Support Engineering team, with some requests coming directly from the customer. During the product qualification phase, you will provide support on test plan development and execution, failure analysis and status reporting. This includes ensuring all hardware and software components of the qualification are in place and ready for execution, reporting on execution and issue status, and participating in update meetings.ResponsibilitiesManage complex qualification infrastructure from multiple customersPlan and drive execution of customer qualifications according to schedulePerform failure triage on any issues found during the qualificationWork with the respective Product Support Engineer to ensure alignment of tasksDrive issues to resolution in a timely mannerWrite test status reports on a regular basisUse bug tracking system for filing and managing issuesQualificationsBS degree in computer engineering or equivalent field with minimum 5 years hands-on technical experience.Advanced understanding of computer system architecture fundamentalsSSD or related storage experience in a Datacenter/Server environmentExperience with PCIE/NVMeTroubleshooting skills to include run/break/fix capabilities and issue isolationExperience with Windows and Linux server operating systemsExperience with Python scriptingExperience with bug tracking toolsFamiliar with data manipulation/analysis (spreadsheets or more advanced tools)Experience interacting with stakeholders of a product development organizationGood verbal and written English communication skillsAdditional InformationReq#2217; #LI-CB1The expected salary for this position is $122,330.00 - 203,880.00.At KIOXIA, we value the following:Investment in youOffering opportunities for career growth and personal development trainingOpen-minded managementEmpowering employees by listening and responding to ideas, issues, and approachesFlexible work-life balanceOffering a generous PTO allotment, holiday shutdown, and flexible work optionsDiversity of cultures, perspectives, backgrounds and experiences of all our team membersThrough our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for allBenefits for our team membersExcellent medical and non-medical benefits, 401(k) matching, pet insuranceKIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
