CMDB Developer - ServiceNow at Net2source | Torre
CMDB Developer - ServiceNow
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Net2source

CMDB Developer - ServiceNow

Net2source
Posted by
Gessica Brito Lustosa
Emma
Emma
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Full-time

Legal agreement: To be defined

Base compensation BRL13k/month
~USD2.57k/month

+ Health insurance

Negotiable
location_on
Remote (for Brazil residents)
Posted about 1 year ago

Responsibilities

Main responsibility: The ServiceNow CMDB Developer will be responsible for discovery and mapping within ServiceNow, as well as working with Configuration Item (CI) data owners to ensure the quality of this data meets established standards. Responsibilities: * Perform integrations with hands-on experience. * Conduct discovery activities within ServiceNow. * Represent a specific technical domain within the IT organization. * Ensure CI data is properly maintained and available when needed. * Develop, document, and implement CI data governance processes and procedures. * Ensure the CMDB effectively supports other ITSM processes, such as Incident, Change, and Asset Management. * Develop and monitor CI data health reports and dashboards, and resolve any identified issues. * Ensure data quality in the CMDB by establishing and adhering to metrics, and resolving failures in an agile manner. * Proactively identify necessary CI classes, attributes, and relationship types. * Identify and resolve gaps in CMDB data, metrics, processes, or functionalities. * Ensure CIs are created or updated only through approved processes. * Develop, document, and implement CI data audits, addressing any inconsistencies found. * Evaluate improvement requests and propose suitable solutions. * Validate CMDB functionality during ServiceNow platform upgrades and deployments. Qualifications: * Experience with ServiceNow, with a focus on ITSM (IT Service Management). * Experience with ServiceNow CMDB and its integration with processes such as Incident, Change, and Asset Management. * Experience in defining, documenting, and implementing CMDB processes and governance. * Experience with CI data audits. * Experience in managing CI data within a ServiceNow CMDB. * Experience in creating CI data health reports and resolving gaps to ensure data integrity. * ServiceNow Certified System Administrator (CSA) certification. * Advanced English.
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