Level 3 MongoDB Escalation Specialist at Percona | Torre
Level 3 MongoDB Escalation Specialist
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Percona

Level 3 MongoDB Escalation Specialist

Percona
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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (anywhere)
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Published over 2 years ago

Requirements and responsibilities

Percona is a respected thought leader in the open source community. We provide services and software for MySQL, MongoDB, PostgreSQL and Maria DB to open source users globally. Percona is remote-first and globally dispersed; we have 250 people in almost 40 countries. We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. The growth and development of our staff is a top priority; we provide funding for training, certifications, conferences and more. You’ll be teaming with some of the most well-known database experts in the industry who are even better teammates, friends and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. with databases. This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous. Your main responsibility will be helping our customers’ DBA teams when they need expert assistance. Responsibilities: - Ownership of technical support tickets related to MongoDB and related technologies - Serve as a Level 3 escalation point and resource for Support and Global Services regarding MongoDB customer issues - Ensure that tickets are kept up to date and driven to resolution - Maintain up to date technical and non-technical documentation related to MongoDB - Be at the forefront of Percona blogs and look to research and identify gaps in the customer knowledge base, adding technical and thought leadership articles - Keep current regarding the latest technology trends in the MongoDB community - Team knowledge transfer regular update and training to the whole of Support - Webinar recordings - Spot checks /QA
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