Customer Service Representative at Sagan Recruitment | Torre
Customer Service Representative
Sagan Recruitment
Sagan Recruitment

Customer Service Representative

Emma
Emma
You’ll deliver reliable customer support and strengthen client trust in a dynamic US service team.
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Full-time

Legal agreement: Contractor

Currency exchange and taxes to be paid by:

Candidate

Compensation
USD900 - 1.3K/month
Non-negotiable
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Remote (for Philippines residents)
Remote (for Belize residents)
Remote (for Nicaragua residents)
Remote (for Mexico residents)
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Posted 28 days ago

Responsibilities & more

Customer Service Representative. Location: Remote (Preferred Regions: LATAM, Philippines, West Africa) Salary Range: 900 to 1300 USD Work Schedule:  Monday - Friday, 8:00 AM - 5:00 PM (EST) Note: Independent contractor position. Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals. About the Company: Our client is a growing US-based service company focused on delivering high-touch, reliable customer support. Their small, agile team values responsiveness, professionalism, and clear communication. They’re looking for a dependable CSR to become a trusted point of contact for customers and support daily service operations. Position Overview: As a Customer Service Representative, you’ll serve as the first point of contact for incoming calls, helping to schedule services, resolve inquiries, and maintain accurate customer data. You’ll also contribute to the company’s online presence by responding to reviews and creating posts for its Google Business Profiles. Key Responsibilities: • Answer and manage inbound customer calls (average 10–25 per day; occasional spikes during peak weather conditions). • Schedule and confirm service appointments using internal CRM tools. • Maintain and update accurate customer records. • Respond to customer reviews on Google Business Profiles (~10 per week). • Create short posts for two Google Business Profiles (2–3 times per week; ~20 minutes per post). • Log lead quality or source information as needed. • Coordinate updates between customers and internal teams. • Support basic administrative tasks related to customer experience. Qualifications: • 1–2 years of phone-based customer service experience. • Strong spoken and written English. • Availability Monday to Friday, 8:00 AM – 5:00 PM EST. • Experience with CRMs like HubSpot or ServiceTitan (training provided). • Excellent phone etiquette and attention to detail. • Reliable internet and remote work setup. Nice-to-Haves: • Experience managing or responding to online reviews. • Background supporting a US-based service business. • Familiarity with lead tagging or data tracking.
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