Customer Care Associate at Silhouette MD | Torre
Customer Care Associate
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Silhouette MD

Customer Care Associate

Silhouette MD
Posted by
Michael Moran
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(11) info
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You'll provide compassionate support to help patients achieve real, lasting wellness transformations
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Full-time

Legal agreement: Contractor

Currency exchange and taxes to be paid by:

Depends on the location of the candidate

Base compensation
USD1k - 2k/month

+ Bonuses (up to 20% of base compensation)

Negotiable
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Remote (for Argentina residents)
Remote (for México residents)
Remote (for Colombia residents)
Remote (for Brazil residents)
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Visa sponsorship: No
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Posted 11 months ago

Requirements and responsibilities

📋 Requirements & Responsibilities Role: Customer Care Associate. Type: Remote – Full-Time (Must be available during U.S. business hours). Location: Latin America preferred. We’re looking for empathetic, tech-savvy professionals to support our clients on their health and wellness journey. You'll handle patient communication via phone, text, and email—providing outstanding support with care and professionalism. Key Responsibilities: * Respond to client inquiries with kindness and clarity across phone, chat, and email. * Assist with appointment scheduling, prescription refills, and follow-up support. * Monitor patient progress and offer encouragement or escalation as needed. * Maintain accurate records in CRM systems. * Collaborate with sales and care teams to improve retention and satisfaction. Requirements: * Excellent spoken and written English (neutral accent required). * Experience in customer service, patient care, or wellness preferred. * Tech proficiency (CRM platforms, email, messaging apps). * Empathy, emotional intelligence, and clear communication. * Comfortable working independently and as part of a team. * Medical or wellness-related experience is a plus.
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