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Responsibilities
Who we areEleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.Why this positionWe’re looking for a Customer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with Eleken, while spotting opportunities for growth and retention.What you’ll do:Customer SuccessStay in touch with active clients and ensure a smooth collaborationRun quarterly NPS calls to collect qualitative feedbackCollect testimonials and reviews on platforms like Clutch and LinkedInConduct exit interviews when clients leaveControl the invoicing process and ensure timely paymentsClient CommunicationSpot risks early and coordinate with the internal teamKeep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)Retention & RetargetingReconnect with past clients, keep the relationship warmIdentify expansion or return opportunitiesWhat we expect:🔧 Hard SkillsHave 2+ years in B2B client-facing roles (Customer Success, Sales, Account Management — ideally in tech or creative services)Fluent English (spoken and written communication with clients)Running discovery calls with clients: identifying business goals, needs, blockers, and risksUpsell / cross-sell skillsFamiliarity with CRM systems and client communication tools (we use Slack, Notion, Attio)🤝 Soft SkillsDiscovery mindset — curiosity, ability to ask open and probing questionsEmpathy and client orientationStrong communication skills (clear, structured, diplomatic)Initiative — suggesting improvements to processesOrganization and prioritization — managing multiple clients and priorities at onceTeam collaboration — working effectively with sales and marketingFor you:💸 Salary: discussed individually and depends on your experience and skills⏰ Flexible working hours🏝️ Paid vacations and sick leaves💯 Fully remote💼 Co-working space compensation✍️ Finance Support (we take care of accounting for you)🛍️ Employee referral bonus🎓 Internal Educational activities (Lectures from the team members)📚 Reading Club and corporate libraryInterview Stages:➡️ Interview: with Talent Acquisition Specialist➡️ Interview: with CEO (dive deeper into your experience)➡️ Reference Check➡️ OfferWant to learn more about our company or see our work?📸 Instagram▶️ YouTube 🎨 Behance
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