Position Summary:
- We are seeking a proactive Data Center Operations Engineer to support the day-to-day operations of enterprise data center facilities.
- This role is responsible for server and network equipment maintenance, hardware troubleshooting, asset management, structured cabling, facility coordination, and remote infrastructure support.
- The ideal candidate is hands-on, detail-oriented, and able to work independently while collaborating with internal teams, vendors, and data center providers to ensure smooth, reliable data center operations.
Data Center Operations:
- Perform server installation, mounting, handover acceptance, and routine inspections.
- Conduct preventive maintenance and equipment patrols.
- Support data center operational readiness and scheduled maintenance activities.
Server and Hardware Maintenance:
- Replace faulty hardware components and support break-fix activities.
- Perform server diagnostics and minimal configuration testing.
- Support out-of-warranty hardware maintenance.
- Assist with post-repair system configuration and validation.
Incident Support and Troubleshooting:
- Perform initial diagnostics and troubleshooting for server and infrastructure issues.
- Collect logs and perform pre-vendor triage before escalation.
- Support system recovery, disk mounting, and OS-level repairs.
Network Device Support:
- Assist with deployment, maintenance, and troubleshooting of network devices.
- Perform equipment acceptance checks and routine inspections.
- Coordinate with telecommunications carriers and data center providers when required.
Asset and Inventory Management:
- Maintain accurate inventory of production equipment, spare parts, and project assets.
- Organize storage areas, cabinets, and equipment documentation.
- Update asset records, server inventories, and technical documentation.
Data Center Facility Coordination:
- Coordinate rack power activities with facility teams.
- Support facility maintenance, environmental monitoring, and incident response.
- Report abnormalities and assist with facility change activities.
Structured Cabling:
- Support structured cabling installations, validation, labeling, and documentation.
- Assist with cable management and infrastructure organization.
Remote Infrastructure Support:
- Handle internal infrastructure support tickets.
- Provision IP addresses and perform network configurations.
- Create, modify, and decommission virtual machines and virtual hosts.
- Support virtual infrastructure handovers and system access requests.
Coordination and Documentation:
- Coordinate with third-party vendors, logistics providers, and client teams.
- Prepare operational reports and maintain technical documentation.
- Support implementation projects and business-hour operational activities.
