Client Relations Manager at Citiside Property Management | Torre
Client Relations Manager
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Citiside Property Management

Client Relations Manager

Citiside Property Management
Emma
Emma
You will build lasting client relationships, ensuring satisfaction and retention in property management.
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Full-time

Legal agreement: Employment

Compensation
USD750 - 1.15k/month
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Remote (anywhere)
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Posted 4 months ago

Requirements and responsibilities

Job DescriptionThe Client Relations Manager is the primary point of contact for all company clients. This individual will play a crucial role in building and maintaining strong relationships, efficiently resolving issues, and ensuring high client satisfaction and retention. The position requires strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced, dynamic environment.Key ResponsibilitiesBe the first point of contact for clients via phone calls, emails.Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution.Proactively resolve client complaints and difficult situations with professionalism and empathy.Assist with client account management, including processing payments, sending out notifications, and answering questions about billing.Maintain detailed and accurate records of all client interactions.Ensure all actions and communications are in compliance with company policies and relevant regulations.Qualifications and SkillsPrevious experience in a client-facing or customer service role.Excellent verbal and written communication skills.Proven ability to problem-solve and manage conflicts.Strong attention to detail and organizational skills.Ability to effectively handle multiple tasks and priorities.Proficiency with CRM (Customer Relationship Management) software is a plus.A positive and service-oriented attitude.WARNINGSNO TEMPORARY workers.Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.NO working for another company at the same time.NO hiring subs to do what we hired you to do.We terminate immediately due to these violations.About the CompanyCitiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.Core ValuesTrust.Go Getter.Transparency.
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