AI Knowledge Engineer & Content Architect - Full Remote Portugal at HumanIT Digital Consulting | Torre
AI Knowledge Engineer & Content Architect - Full Remote Portugal
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AI Knowledge Engineer & Content Architect - Full Remote Portugal

You'll architect an internal AI knowledge ecosystem, directly shaping how LLMs reason and respond.
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Full-time

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Remote (for Portugal residents)
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Emma of Torre.ai
about 1 month ago

Requirements and responsibilities


About the opportunityA rare and genuinely cutting-edge role at Switzerland's leading telecommunications challenger brand, now building out their Portugal hub. This isn't a standard knowledge management or technical writing position — it sits at the frontier of AI engineering, where your work directly determines how well LLMs reason, retrieve, and respond. If you understand how machines consume information and want to architect that process from the ground up, this is your opportunity.Project & contextYou’ll be the architect behind an internal AI knowledge ecosystem — designing how information is structured, chunked, tagged, and retrieved by LLMs in a production RAG environment. Working at the intersection of knowledge management and AI engineering, you’ll collaborate with SMEs, technical teams, and business stakeholders across Portugal and Switzerland to ensure the organisation's AI agents have the right information, at the right time, with high accuracy. Full remote, with occasional in-person visits to the Lisbon office for team events or collaborative sessions.What we're looking forWorking understanding of LLM architecture concepts — particularly RAG (Retrieval-Augmented Generation), context windows, embeddings, and the distinction between lexical and semantic searchHands-on experience designing and implementing chunking strategies (recursive, semantic, fixed-size) to preserve logical coherence within context window constraintsProven ability to design metadata taxonomies, ontologies, and filtering schemas that improve AI retrieval accuracy and narrow search spaces effectivelyProficiency in Markdown, JSON, and YAML, with a clear understanding of how document structure (headers, lists, tables) influences model attention and parsing qualityFamiliarity with vector databases such as Pinecone, Milvus, or Weaviate, and knowledge of reranking or hybrid search techniquesExperience in information architecture — creating enterprise-grade taxonomies, knowledge graphs, or structured content systems at scaleDemonstrated ability to conduct hallucination and gap analysis — identifying missing, conflicting, or ambiguous knowledge and restructuring content to provide reliable ground truthStrong technical writing skills with extreme clarity and precision, eliminating linguistic ambiguity that could lead to model misinterpretationExperience establishing knowledge lifecycle workflows — managing version control, resolving contradictions between legacy and updated data, and maintaining a clean, non-redundant datasetAbility to interview SMEs and translate tacit knowledge into structured, explicit logic usable by LLMs ("golden sets")Fluent in English — mandatory for all stakeholder communication and content creationNice to haveBasic scripting skills in Python (Pandas, LangChain) or SQL for automating data cleaning or querying vector storesExperience with RAG evaluation frameworks such as RAGAS, or with analysing search logs to identify retrieval performance bottlenecksProficiency in German, French, or Italian — a meaningful advantage given the Swiss operational contextExposure to access control mapping and data permission structures within AI knowledge systemsBackground in Telco or other complex, regulated industry environmentsExperience building continuous feedback loops between end users and development teams to iteratively improve knowledge assets
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