About Your Startup Operations
Your Startup Operations is a boutique agency providing operational services to small businesses. We work primarily with small business owners in the UnitedStates and our vision is to give power to the people who own small businesses by delivering white glove service while maintaining flexibility, care and affordability.
About the Client
Our client is a North American logistics company that has been helping businesses manage their supply chains since 1985. With operations across the U.S., Canada, and China, they support e-commerce brands, retailers, and manufacturers with services including order fulfillment, warehousing, distribution, transportation, and sourcing. This is a fast-paced environment where teamwork, problem-solving, and attention to detail are key to success.
Our SCORE Values
Solution-focused: Think critically and propose solutions independently.
Curiosity: Ask questions and actively seek understanding.
Ownership: Take full accountability and responsibility for your role.
Resourcefulness: Use all available resources to solve challenges or answer questions.
Excellence: Deliver high-quality work and exceptional results.
Who You Are
Exceptional organizational skills and attention to detail, you catch things before they fall through the cracks
Calm under pressure and fast on your feet, you can rebook a flight from Jamaica to Dallas while the CEO is already at the airport
Strong written and verbal communication skills in English — Spanish is a bonus, not a requirement.
Proactive by nature: you ask the right questions to get the full picture, and you follow up without being asked
Comfortable working in Microsoft 365 (Outlook, Teams, OneDrive, Office 360)
Experience with NEAT or similar expense/receipt tracking tools is a plus
You are detail-oriented. Hint: On your first interview, mention which SCORE value you most align with at the end of the interview for huge bonus points.
Role Requirements:
2+ years of Executive Assistant experience supporting a senior leader or entrepreneur
2+ years working with clients from the United States, UK, Canada, or Australia
Must speak and write fluent English
Experience with a variety of CRM tools and tech savvy (AI tools included)
Reliable internet connection with a backup; ability to work scheduled remote hours consistently. (Minimum: Download Speed +20 MB / Upload Speed 5 MB)
A Computer:
At least 8GB of RAM and an Intel Core 8th generation processor or higher, or AMD Ryzen 2000 series or higher
Operating system: Windows 11 or higher / macOS 13 or higher
Working camera and microphone
Responsibilities:
Coordinate complex domestic and international travel arrangements (flights, hotels, cars, Uber) — and rebooking on the fly when plans change mid-trip
Track and organize travel receipts and expense reports using NEAT (digital receipts uploaded directly; physical receipts handled via photo workflow)
Manage the CEO's calendar and inbox. Make outbound calls on behalf of the CEO.
Assist with personal tasks as needed: scheduling medical appointments, handling passport and travel documentation, and other personal logistics
Help coordinate scheduling for the business development and onboarding teams
Manage follow-ups and task tracking
Perks & Benefits
Effective immediately
7 paid company holidays (major U.S. holidays listed in original JD)
Monthly social events & game nights (with the opportunity to win cash prizes)
Bi-monthly team training
After 3 months
1 local holiday choice per year
$100/year professional development allowance
One-time $50 workspace reimbursement
10 days PTO / 3 sick days per year
After 1 year
Healthcare reimbursement up to $50/month (eligible expenses)
An additional one-time $50 workspace reimbursement
Possible year-end bonus (company discretion)
