Senior Service Desk Analyst (Remote) at Careersoft USA | Torre

Senior Service Desk Analyst (Remote)

You will elevate healthcare IT support through expert knowledge management and critical incident resolution.
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Full-time

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Shared by
Laura Motta
3 months ago

Requirements and responsibilities


We are looking for a Senior Service Desk Analyst to join a large-scale enterprise healthcare environment. This role is perfect for a technical lead who excels at troubleshooting and has a passion for Knowledge Management and Documentation.Key Responsibilities:Provide Level 1–3 technical support in a fast-paced healthcare IT setting.Drive ServiceNow Knowledge Management initiatives and KB governance.Create and maintain high-quality technical documentation and KB articles.Manage ticket triage, escalations, and ensure strict SLA adherence.Support Active Directory, SCCM, desktop imaging, and Windows/iOS hardware.Required Skills:Proven experience in ServiceNow Knowledge Management.Strong background in IT Service Desk support & ITIL frameworks.Expertise in Active Directory, SCCM, and Windows Desktop Support.Excellent technical writing and documentation skills.Healthcare IT experience is a major plus!Interested : Ph: (609) 422-9415 EXT: 406 | shiny.y@careersoftusa.com