Administrator & Customer Support at Sofia Manzanilla Headhunting | Torre

Administrator & Customer Support

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Part-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation
USD5 - 8/hour
Non-negotiable
location_on
Remote (for Nicaragua residents)
Remote (for Brazil residents)
Remote (for Mexico residents)
Remote (for Argentina residents)
Posted 9 months ago

Responsibilities


Responsibilities: • Review and evaluate influencer collaboration requests based on social presence and brand alignment • Respond to influencer inquiries regarding collaborations and product partnerships • Manage and organize customer support inbox (email and social media messages) • Answer customer questions related to shipping, tracking, product details, and warranties • Track shipments and resolve order-related issues • Schedule meetings and manage calendar appointments • Assist with social media posting (captions, thumbnails, and manual posting) • Create and maintain FAQ documentation and response templates • Escalate complex or sensitive issues to the founder when needed Requirements: • Experience in customer support, administration, or community management • Strong written communication skills in English • Highly organized and detail-oriented • Comfortable working with influencers and social media platforms (Instagram, TikTok, etc.) • Proficient with Gmail, Google Sheets/Excel, and documentation tools (Notion or Word) • Familiar with CRM or order tracking systems (preferred) • Self-directed, reliable, and able to prioritize tasks independently • Friendly, patient, and empathetic personality • Willingness to learn new systems and processes