Our missionOur mission is to improve health equity by expanding access to cancer precision medicine.About Trial LibraryTrial Library, Inc. is a venture-backed startup founded in 2022 focused on accelerating enrollment and retention to clinical trials with an AI-platform. Trial Library is a mission-driven health technology company dedicated to improving health equity in cancer care by expanding access to precision medicine through clinical trials. We work with community oncology sites, patients, and industry partners to ensure that clinical research is accessible, navigable, and inclusive.As the Ally Team Navigator, you’ll be responsible for guiding patients with cancer and their caregivers or family members through the process of learning about clinical trials as a potential treatment option, as well as the steps needed to participate in a therapeutic clinical trial at a study site. You will be the first touchpoint for patients as an “Ally,” understanding how to best help and serve patients during their most vulnerable time. To be a successful Ally Team Navigator, you must have extensive knowledge of clinical research and an ability to communicate complex information effectively with others of various backgrounds and health literacy.Your ResponsibilitiesLiaison between health systems, community providers, and patientsNavigate patients through the clinical trial screening and enrollment processProvide individualized counseling on social determinants of health and assist patients with applying for and utilizing resources to overcome barriers to accessing careFacilitate seamless hand off to clinical research sites and ensure relevant patient medical records are transferredMaintain short-term and long-term follow up with patients as neededPractice cultural humility when engaging with patients and familiesRespond quickly to inbound inquiries from Trial Library users, including but not limited to patients, clinicians, researchersDocument and follow up to resolve any issues that may arise throughout the patient experienceContribute to and refine internal SOPs for Ally Navigation Services workflowsPrepare and maintain weekly status reports of patient tracking, provider outreach, and other Ally Navigator activities to help drive business decisionsWork with Product, Engineering, and Operations team to improve patient experience and drive product adoption of Trial Library through development of new features, design, internal and external workflows, and service linesGenerate external-facing content for clinical trial education and clinical trial resourcesSupport a diverse, inclusive, equitable, and performance-oriented culture, ensuring that team members thrive and organizational outcomes are metYour QualificationsExperience in clinical research, patient navigation, social work, or patient advocacyStrong organizational, communication, and interpersonal skillsEmpathetic attitude with an ability to offer emotional supportAbility to multitask in a fast-paced environment and understand how to prioritize tasks based on importance vs. immediacyAbility to collect and analyze data from multiple points both from inside and outside the organizationAbility to work with a diverse range of stakeholders across various functional disciplines to understand their respective challenges and motivationsFlexibility and adaptability in response to changing patient or clinician needsMultilingual (preferred)Our Core ValuesAlly is our favorite monikerThe most inclusive approach is worth the workCelebrate measurable improvements in equity outcomesFearless advocates for belongingIncentives matter to stakeholders choosing our productsTaking initiative is actually givingWe are accountable for the experience of patients and providersEmpathy and humility are the real dynamic duoTrial Library, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
