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Posted 11 months ago
Requirements and responsibilities
Google Workspace Administration:
* Set up and manage email accounts, shared drives, and user permissions for franchisees.
Onboarding Support:
* Screen share with new franchisees to walk them through system logins, app usage, and internal tools.
Website & Google Profile Audits:
* Regularly review franchisee websites and Google Business Profiles for accuracy, performance, and branding compliance.
Booking System Setup:
* Assist in configuring and optimizing booking platforms (Xola, FareHarbor, Peek, etc.) for tour operations.
VOIP Support:
* Help franchisees set up VoIP phone systems (e.g., RingCentral) and ensure call routing functions properly.
Basic IT Support:
* Troubleshoot simple tech issues related to account access, email routing, and web tool usage.
* Screenshare with franchisees to troubleshoot issues.
Documentation:
* Create and update SOPs and tech guides to streamline support.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)