Technical Support Representative at Alarm.com | Torre

Technical Support Representative

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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Hybrid (Bloomington, MN)
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Posted over 2 years ago

Requirements and responsibilities


Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. In this role, you will provide phone-based technical support for our dealers by helping them ensure devices in end user’s homes and businesses are functioning properly. Prior technical knowledge is not required; however, technical curiosity and a willingness to learn are key to your success in the role. Responsibilities: - Provide exceptional phone-based customer support regarding Alarm.com products and services - Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions - Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing - Collaborate with other team members to ensure on-going improvements in quality and service - Have fun in a stimulating and fast-paced environment in which you’ll never be bored and you're constantly learning
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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