Requirements and responsibilities
About NerdioNerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.About the roleOur technical team is looking for a highly skilled Go Live Engineer with strong technical and communication skills. The successful candidate will be a highly skilled Cloud Engineer with a proven track record of experience working with AVD conducting deployments, troubleshooting and technical demos. The position will support the Western Time Zones.What you'll doYou’ll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio platform and our internal and external partners.Specifically, you will be responsible for performing the following:Work closely with our Partner Sales Managers (PSM's) to support sales with highly technical Microsoft Channel Partners and MSP's (Managed Service Providers)Help Nerdio partners with their first several account implementationsAssist fellow Nerdio Support Engineers with trouble tickets and problem solvingCollaborate with technical team members to maintain, design, and enhance current tools and processesContribute to technical knowledge base and documentationContribute to the creative process of product enhancements and new featuresCollaboration towards creating meaningful metrics towards go lives, partner implementation and MRR goals.QualificationsPrior AVD deploymentsExperience with Intune, FSLogix and Active Directory (AAD, Azure AD DS, AD DS)Excellent troubleshooting skillsFast-paced mentality and able to make decisions quicklyWorks with a sense of high urgencyComfortable with and able to work and deliver excellent results within short cycle timesComfortable working with highly technical customersTolerates with a high degree of uncertainty and changeExperience conducting technical product demosRequired ExperienceExperience with virtualization technologies, preferably Azure Virtual DesktopMicrosoft networking and applications (i.e., Active Directory, Exchange, SQL, Terminal Services)Firewalls, VPNs, and TCP/IP networkingShared storage systems (i.e., SAN, NAS)Project management and planning experienceHigh degree of empathy and creativity with end users/partnersCompetent understanding of networking layers and resourcesEducation and Technical BackgroundCompleted a degree in computer science, engineering or a related disciplineAZ-104 certification - Microsoft Azure Administrator - preferredAZ-140 certification - Configuring and Operating Microsoft Azure Virtual Desktop – preferredBenefits and IncentivesCompetitive Base + Incentive PlanStock OptionsHealth and Welfare Plans*Life and Disability Plans*Retirement Plan*Unlimited Flexible Paid Time Off......including your birthday off!Collaborative Team Culture* Benefits for international employees, outside the US, vary by country.Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)