Production Operations Specialist (Salesforce Commerce & OMS) at codinglimits | Torre
Production Operations Specialist (Salesforce Commerce & OMS)
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codinglimits

Production Operations Specialist (Salesforce Commerce & OMS)

codinglimits
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Full-time

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Remote (anywhere)
Shared by
Diana Montoya
 3 months ago

Responsibilities

We are looking for a highly motivated Production Operations Specialist with strong expertise in Salesforce Commerce Cloud (SFCC), Order Management Systems (OMS), and Production Support.This role requires a proactive professional who can independently troubleshoot complex production issues, drive incident resolution, and ensure seamless operations across eCommerce platforms and integrated systems.Key ResponsibilitiesAnalyze and resolve complex cross-system production issuesDrive end-to-end ownership of incidents and service requestsCollaborate with internal and external stakeholders to accelerate issue resolutionMaintain detailed documentation, investigation notes, and knowledge repositoriesCommunicate clear, solution-oriented updates to business and technical teamsSupport incident triage, root cause analysis, and preventive actionsMonitor system health and ensure operational excellenceRequired Technical SkillsStrong experience with Salesforce Commerce Cloud (SFCC)Hands-on experience with Order Management Systems (OMS)Working knowledge of IBM Sterling OMS preferredExperience with REST/SOAP APIsLog analysis and monitoring tools expertiseStrong understanding of order lifecycle, integrations, and exception handlingRequired SkillsStrong analytical and problem-solving abilitiesExcellent verbal and written communication skillsExperience working in production support environmentsAbility to work independently in high-pressure situationsStrong organizational and stakeholder management skillsNice-to-HaveExperience with major incident management processesExposure to eCommerce and fulfillment ecosystemsExperience collaborating with Product, Engineering, and Client teamsWhat We're Looking ForSomeone who takes complete ownership of issuesA professional who provides solutions, not just problem statementsStrong decision-making and prioritization skillsAbility to work effectively in fast-paced production environments
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