You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
9 days ago
Requirements and responsibilities
About ZentroZentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following Zentro’s recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit. We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments, with a resident-first support model and tailored technology stack.Role OverviewThe Customer Support Compliance Coordinator is responsible for ensuring accuracy and compliance in various customer account processes.Essential Duties and ResponsibilitiesProvisioning/Deprovisioning: Provisioning and deprovisioning of residential/retail accounts to maintain smooth customer service operations.Audit Execution: Conducting detailed audits of agent tickets, ticket queues, IO failures, delinquent accounts, accounts missing payment methods, and other audits as they arise, ensuring adherence to company policies.Issue Identification and Resolution: Proactively identifying discrepancies and working with relevant teams to resolve issues efficiently.Special Projects: Supporting additional projects and tasks as assigned, contributing to process improvements and operational efficiency.Field Tech Calls: Handling inbound calls from field technicians to activate and provision/deprovision equipment in customers’ homes as needed.QualificationsHigh School Diploma or Equivalent EducationRequires a minimum of two (2) years of experience in customer service, call center, sales, and/or retentionBasic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processesHigh ethical standards and strong work ethics, with emphasis on team commitment, respect for others, the ability to acknowledge and build on others’ ideas, and support for group decisionsStrong problem-solving skills with patience and a positive approachSelf-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlinesExcellent verbal communication and active listening skillsMust have a distraction-free, dedicated workspace suitable for remote workWork EnvironmentRemote position: Must be able to work independently while remaining engaged and responsive to the teamCompensation$18.50-$19.50/hourHealth, Dental, and Vision benefits; paid vacation, sick leave, and holidays; and more great perks.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)