Clarify is an AI‑first healthcare technology company undergoing an exciting commercial transformation. We’re looking for a Senior Manager, Operations who can jump in with curiosity, move quickly, and use AI tools as naturally as most people use email.The Senior Manager, Operations is a high‑impact individual contributor role ideal for someone who wants variety, visibility, and the chance to help shape what AI‑enabled operations looks like at a company that’s genuinely building toward that future. You could be refreshing Pardot segmentation or tightening up a lead-scoring workflow, then jump into deploying a Claude skill for account planning, prepping Board materials, or digging into pricing scenarios for a new health system partnership.You’ll report to our Head of Strategy and Operations and collaborate with commercial, marketing, finance, and executive teams. You’ll be the person who spots what needs to happen before anyone asks, follows through without reminders, and brings enough range to be useful wherever the organization needs a lift. If you enjoy making teams more effective and finding smarter ways to work, we’d love for you to keep reading.Does this sound like you?You are AI-native in your actual workflow — not aspirationally, but habitually. You use Claude, ChatGPT, or similar tools every day to compress timelines, build faster, and produce better output. You can describe specific things you’ve built or automated with AI in the last 30 days, and you’re always experimenting with what’s nextYou are a doer, not a delegator — you get satisfaction from producing the thing, not from managing the process that produces the thing. You’ve written the SQL, built the dashboard, cleaned the data, drafted the email, and fixed the workflow yourself, and you don’t consider any of it beneath youYou pick up new tools and domains fast — you’ve taught yourself new skills, systems, or industries by diving in, and you’re more energized than intimidated by a two-week sprint on something you’ve never done before. SEO one week, CRM architecture the next, AI skill deployment the week after that — that sounds like a good job to youYou are relentlessly detail-oriented — you catch the error in the formula, notice the inconsistency in the pipeline data, and flag the misaligned metric before it reaches the executive audience. Your work product doesn’t require a cleanup passYou serve well — you understand that your job is to make the people around you more effective, and you take that seriously without ego. Being a shared resource across functions is a feature of this role, not a constraintYou build things that last — when you solve a problem, you document the process, build the template, or create the workflow so the next person doesn’t have to solve it again. You leave infrastructure behind, not just outputsYou operate at startup speed — you ship the 80% solution today and iterate tomorrow. You don’t wait for perfect information or a clean brief before starting. You ask one clarifying question and get movingThe RoleThe Senior Manager, Operations will be a shared resource across functions, with scope that shifts week to week based on organizational priority. Broad responsibility areas include:AI‑Enabled Operations & Workflow Automation Build, test, and deploy AI‑powered workflows that improve speed, quality, and consistency across commercial, marketing, and operational teamsIdentify manual processes that can be automated; prototype solutions using AI tools, no‑code platforms, or lightweight scripts before involving engineeringTrain internal teams on AI adoption and create documentation, guides, and best practicesStay current on emerging AI capabilities and recommend tools or workflows that enhance productivityCommercial Operations & CRM Excellence Own Salesforce hygiene, reporting, and pipeline visibility to support high‑value payer and provider dealsBuild and maintain dashboards, workflows, and templates that standardize commercial executionSupport deal operations across Sales, Solutions, Legal, and Finance to ensure smooth contracting and onboardingCoordinate cross‑functional inputs for pricing scenarios, forecasting, and revenue reportingMarketing & Growth Operations Support Support marketing automation hygiene (Pardot/HubSpot), segmentation cleanup, and campaign trackingBuild dashboards connecting marketing activity to pipeline outcomesAssist with operations for webinars, events, and executive roundtablesProvide flexible support for digital operations (SEO audits, website updates, email workflows)Strategic Execution & Cross‑Functional Coordination Prepare Board materials, leadership updates, and quarterly business reviews — pulling data, building slides, and synthesizing insightsTrack and close action items from executive meetings; ensure nothing slipsManage operating cadences for cross‑functional initiatives and provide clear, accurate status updatesSupport strategic projects requiring research, structured analysis, or synthesisServe as institutional memory — documenting decisions, context, and next stepsFinance & Revenue Operations Support Partner with FP&A on commercial financial planning support — pipeline-to-revenue reconciliation, forecast accuracy tracking, and variance analysis on bookings vs. revenue performance Support pricing scenario analysis and deal economics modeling for new health system engagements, working with Finance to ensure outcomes-based contract structures are modeled accurately Maintain SFDC as a source of truth for revenue reporting — ensure pipeline data feeds accurate forecasting and Board-level commercial metrics What we are looking for We are always looking for new team members who will add to our culture and have a strong passion for impact. In particular, the Senior Manager, Operations will have:3–6 years in operations, strategy, consulting, BizOps, or Chief of Staff‑adjacent rolesDemonstrated AI‑native workflow — daily use of AI tools with real examplesStrong analytical and technical fluency; comfortable learning new systems quicklyExceptional attention to detail and ability to produce polished, executive‑ready workStrong written communication and ability to synthesize complex informationAbility to influence cross‑functionally without authorityComfort operating in ambiguity, shifting priorities, and high‑velocity environmentsBonus if you have:Consulting experience (MBB, Big 4, Advisory Board, Sg2, Chartis, etc.)Early‑stage startup or BizOps experienceHealthcare or healthtech exposure (payer, provider, life sciences)Salesforce experience beyond basic user levelMarketing automation experience (Pardot, HubSpot)Non‑linear career path demonstrating adaptabilitySQL, Python, or no‑code automation (Zapier, Make)Experience deploying AI tools or running AI enablement sessionsExposure to SEO, content operations, or digital marketingWhat we offer you Competitive compensation: base salary + standard performance bonus + equityQuality health insuranceTraditional 401K planVision, dental, disability, and life insuranceFlexible Spending Accounts and Commuter BenefitsGenerous PTOFlexibility for remote workMonthly wellness stipendEnterprise AI tools (Claude Enterprise and others)Direct exposure to executive leadership, Board-level materials, and the full commercial and operational complexity of a company in active transformationA role that will make you significantly better — the breadth of work, the speed of the environment, and the quality bar we hold will compound your skills faster than a narrower, more defined roleColleagues who are genuinely excited about building something new and will treat your contribution as important, not as support work
