Industry
Behavioral Health
Work Arrangement
Fully Remote
Job Type
Independent Contractor, Full-Time
Work Schedule
Monday to Friday, with strong U.S. business hours overlap (EST preferred)
Locations
Philippines, LATAM (Mexico, Colombia, Brazil, Argentina), other remote regions with strong English communication and relevant experience
About Pearl Talent
Pearl connects the top 1% of global candidates with leading startups in the US and EU. Our clients have raised over $5B collectively and are backed by investors like OpenAI, a16z, and Founders Fund. Hired candidates may work on-site in the US/EU or in remote positions aligned with US-equivalent roles.
Why Work with Us?
Pearl offers exceptional opportunities to grow, face challenges, and build long-term careers with visionary founders. We focus on roles that provide growth, responsibility, and meaningful impact.
About the Company
A multi-location behavioral health and addiction treatment organization with a growing network of centers across the U.S. Patients often discover centers via third-party directories like Google, Bing, SAMHSA, Yelp, BBB, and other industry platforms, which significantly influence admissions.
Role Overview
The Directories Coordinator will manage all external directory listings across platforms and locations. Responsibilities include ensuring listings are accurate, complete, compliant, and optimized to support increased patient admissions. This role suits highly organized, systems-driven individuals who excel in structure, process, and multitasking.
Core Responsibilities
* Directory Ownership & Updates: Manage and update profiles on Google Business, Bing, SAMHSA, Yelp, BBB, and treatment-specific portals. Ensure accuracy, completeness, and consistency of images, descriptions, hours, contacts, and compliance details. Launch new listings for new locations.
* Organization & Systems Management: Restructure the existing directory spreadsheet into a single master source of truth. Maintain accurate records of logins, vendor contacts, ticket statuses, and updates. Track work independently with minimal follow-up.
* Vendor & Directory Management: Serve as point of contact for paid directory vendors, submit recurring data, escalate issues, monitor responsiveness, and resolve listing problems.
* Review Support & Performance Tracking: Support review collection strategies, follow up with center teams, and track responsiveness and escalations.
* Expansion & Opportunity Scouting: Audit new directories for relevance and ranking potential, document requirements and costs, and recommend strategic directory investments.
Requirements
* Key Requirements: Comfort managing detailed workflows, strong systems-building and organization skills, ability to work independently, strong English communication, high accountability and ownership, ability to navigate multiple platforms.
* Must-Haves: Experience in detail-heavy coordination or operations roles, strong spreadsheet proficiency (Google Sheets or Excel), proven ability to manage multiple tasks simultaneously, excellent written communication, self-managed and proactive work style.
* Nice-to-Haves: Experience managing online listings/directories, experience in healthcare/behavioral health/multi-location businesses, vendor management experience, familiarity with directory compliance surveys.
Tools Proficiency
* Must-Haves: Google Sheets / Excel, directory platforms (Google Business, Bing Places, SAMHSA, Yelp, BBB), email.
* Nice-to-Haves: Internal marketing reporting tools.
Benefits
* Competitive salary based on experience and skills.
* Fully remote work.
* Health coverage for PH-based employees after 3 months.
* Generous PTO per company policy.
* Direct mentorship from international industry experts.
* Ongoing learning and professional development resources.
* Global networking opportunities.
* Flexible hours for work-life balance.
Recruitment Process
Application, Screening, Skills Assessment, Top-grading Interview, Client Interview, Job Offer, Client Onboarding.
