Job DescriptionDo you have excellent customer service skills? Do you want to be part of an IT Services (ITS) team that provides top-notch support and technical expertise for a growing company? If so, you may be the perfect fit to work on improving the client experience with Grant Street Group products.Grant Street Group is looking for a highly motivated individual to provide support to our clients for a variety of technology-related issues. In this role, you will be responsible for providing technical assistance to client IT staff and GSG employees across the US, in the following areas:Managing hardware deployed at client locations: payment terminals, routers, servers, network devices, kiosks, etc.Improving the client experience with Grant Street Group products. This includes network optimization guidance, browser, and other technology assistance.Establishing relationships with the client’s IT staff to consult on hardware, software, and security.Supporting our employees with laptops, tablets, smartphones, printers, and applications.Supporting our annual client conferences.Working closely with our product owners, business analysts, and system administrators.You will interact with customers and colleagues in person or by chat, help tickets, email, or phone. This position requires 20-30% travel to client locations, and working from home for the remainder of the time. This position is open to US-based applicants located in California. There is a temporary on-call requirement to monitor client equipment from 7:00 a.m. to 7:00 p.m. ET one out of every four weeks.What makes you the perfect fit?Personal qualities2+ years of professional IT experienceHighly organizedSelf-starterDetailed and customer-focusedStrong written and verbal communication skillsTechnical skillsUnderstanding of macOS and Windows operating systemsExperience troubleshooting Windows applications and operating systemKnowledge of workstation hardware and softwareKnowledge of LAN/WAN, TCP/IP, VPN, and wireless technologiesGeneral comprehension of Active Directory, DNS, and DHCPExperience with any of the following is a plus:Payment terminals (Ingenico/Verifone)OpenVPNJuniper SRX firewallsG-SuiteLinuxSalesforceJIRA/ConfluenceOffice 365VirtualizationClosing descriptionGrant Street Group is a Software as a Service (SaaS) pioneer who hosted the world’s first online bond auction for the City of Pittsburgh, Pennsylvania in 1997. Since this first auction, over 5,600 clients have used our software to process financial transactions exceeding $12 trillion.Today, Grant Street Group is a growing company providing SaaS in fields such as electronic payments, auctions, and tax collection and billing. Our customers include banks, financial companies, and state and local governments.We reward teamwork, professional excellence, and individual responsibility. Using the best collaboration tools available, we offer a technology-rich work environment that makes it possible for us to support on-site and telecommuting positions tailored to the needs of our employees. If you are passionate about your work, you have an entrepreneurial spirit, and you want to be on a team of exceptional professionals, then this could be the opportunity you are looking for.Expected Salary Range: $70,000 – $115,000/yearRecruitment Fraud Warning: It has come to our attention that various individuals have been posing as Grant Street Group employees and contacting job seekers to schedule interviews and/or complete pre-interview screening questions. All legitimate Grant Street Group positions require completing an application on our website before an interview. When you are contacted by Grant Street Group, all correspondence will come from an email address ending in grantstreet.com. The hiring process usually takes several weeks and begins with a phone or video interview. Grant Street Group will not ask you to use any platform other than Google Meet or Zoom to conduct an interview. We will not ask you to make payments or to provide your date of birth, social security number, or banking details during the interview process. If you believe you have been a victim of recruiting fraud concerning Grant Street Group, please contact us at jobs@grantstreet.com.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
