The RoleAs a Sales Development Representative (SDR), you are the first human touchpoint for prospects evaluating STARLIMS. Your primary focus is rapidly responding to inbound leads (target: under 5 minutes) via phone and email, discovering whether they have a real business need for LIMS, and booking high-quality meetings for our Account Executives. This is a high-activity, high-learning role where you will be speaking with lab managers, quality leaders, IT stakeholders, and other technical buyers. Your job is not to hard sell but to qualify, educate, and smoothly hand off interested prospects to the sales team.Rapidly respond to leads via phone and e-mail and assist prospects during the early stages of the evaluation processQualify inbound and source outbound leads by researching accounts, identifying key players, and generating interestBook meetings for our sales team, and ensure a smooth handover of prospects and customersMeet and exceed monthly quota to ensure pipeline objectives and submit pipeline commits on a weekly basisUnderstand the STARLIMS value proposition, our market and industry, and our buyer, using that to have better customer communicationsResilience and adaptability: need to pivot messaging quickly based on real-time market feedback and competitor shiftsCapture and communicate customer requirements, both from technical and non-technical buyersAdd and maintain accurate CRM records, including call notes, next steps, and customer communications so sales reps are ready for the next meetingProvide feedback to sales and marketing leadership, inducing customer priorities, pain points, and needsLeverage social media to connect with prospects and advance deal cyclesWhat Success Looks Like (First 1–6 Months)1 month:You can confidently explain what LIMS are and the problems STARLIMS solvesYou consistently respond to inbound leads within the agreed SLA and follow the qualification processYou are booking your first meetings that convert into qualified opportunities3 months:You are reliably hitting or exceeding your meeting and pipeline targetsAEs and Sales Leadership trust your qualification and love the quality of your handoversYou are comfortable speaking with technical stakeholders and asking probing business questions6 months and beyond:You are a go-to person on the team for best practices in inbound follow-upYou are actively building a path toward promotion and taking on stretch projectsAbout YouUS-based1-2 Years Lead qualification/ SDR or Sales ExperiencePassion for sales and desire to advance in roleStrong interpersonal skills, including experience interacting with customers and prospectsHard worker and willing to achieve a high volume of daily activities while maintaining a positive and energetic attitudeEnthusiastic and self-starter approachNative proficiency in both written and spoken EnglishProficiency with CRM tools, preferably Salesforce and HubspotProficiency with social media platforms, especially LinkedIn, as well as AI toolsTechnical aptitude and curiosity for innovation4-year Bachelor’s degree or equivalent practical experienceAt STARLIMS we offer market competitive benefits such as:Competitive health and Wellness (medical, dental, and vision)Retirement plan with matching company contributionLife Insurance and Disability/Income ProtectionSTARLIMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
