We are looking for a detail-oriented and proactive Dispatch Specialist to support daily final-mile transportation operations and maintain visibility across assigned routes, deliveries, and operational activities.Key ResponsibilitiesMonitor assigned final-mile van operations, including route, delivery, and operational status.Review activity across multiple operational systems and identify potential exceptions or issues.Communicate with internal operational leadership and managers supporting assigned carrier partners.Identify delivery and route issues, analyze available information, and determine appropriate next actions.Escalate operational issues that require additional leadership involvement or decisions outside the assigned authority.Maintain accurate and timely updates in systems of record and internal communication platforms.Follow up on open operational issues until the required action or resolution is confirmed.Support visibility into delivery performance, route execution, and operational exceptions.Prioritize issues based on urgency and potential impact on delivery execution.Document actions, updates, escalations, and outcomes to maintain accurate operational records.Maintain consistent communication and responsiveness throughout the assigned shift.Participate in team communications, operational meetings, training, and process updates.Adapt to changes in SOPs, workflows, systems, and operational requirements.Perform additional dispatch and operational support activities as assigned.RequirementsMinimum 6 months of experience in Dispatch is required.Background in logistics and transportation.Strong English communication skills, both written and verbal.Previous experience monitoring routes, deliveries, drivers, or transportation operations.Strong attention to detail and accuracy in operational data entry.Analytical and critical-thinking skills to identify exceptions and determine appropriate actions.Excellent organization, prioritization, and time-management skills.Strong follow-up and problem-solving abilities.Ability to multitask across multiple systems while maintaining accuracy.Ability to communicate clearly with operational leadership and carrier-partner managers.Ability to work independently in a fully remote environment.Comfortable escalating issues when additional support or authority is required.Proactive, disciplined, and highly reliable work style.Ability to quickly learn new systems, workflows, and evolving SOPs.

Dispatch Specialist (Final-Mile Operations & Route Visibility)

Emma

Responsibilities

Skills wanted:

Language(s) required:

Tehiner Alvarez

Tehiner Alvarez

About Lean Solutions Group:

mission:

Job benefits for full-time members:

www.leangroup.com/

Admin access needed