Customer Service Specialist at Zopa | Torre

Customer Service Specialist

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Full-time

Legal agreement: To be defined

Compensation
USD30k - 70k/year
Non-negotiable
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Hybrid (United Kingdom)
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Posted over 5 years ago

Requirements and responsibilities


• Answer inbound contact from potential and existing customers via telephone, live chat and email • Build relationships with customers, demonstrating a clear understanding of their needs. Going the extra mile to provide resolutions and mitigate complaints • Provide customers with information on products, services and processes • Resolve any customer queries and update systems and accounts accordingly • Action customer requests. For example - taking payments, settlement figures, change of personal details, change DD details • Administration duties such as customer letters, other departmental requests on customers’ accounts, customer call backs, KYC
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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