Technical Support Engineer (Remote) at Red Canary | Torre
Technical Support Engineer (Remote)
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Red Canary

Technical Support Engineer (Remote)

Red Canary
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD105K - 160K/year
Non-negotiable
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Hybrid (United States)
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Published about 5 years ago

Responsibilities & more

• Be a trusted partner on product functionality for your customers and third-party vendors. • Partner with the Customer Success team to assess client needs, provide advanced troubleshooting and solutions to ensure ongoing customer engagement. • Communicate defects to the Engineering team and help test new releases. • Maintain accurate account information to ensure seamless communication between internal teams regarding customer satisfaction. • Be proactive in watching tickets enter the queue, juggle multiple priorities, communicate via multiple channels.
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