Client Experience Manager at Cymate | Torre

Client Experience Manager

Full-time

Legal agreement: Employment

Provide your expected compensation while applying
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Remote (for Argentina residents)
Remote (for Bolivia residents)
Remote (for Brazil residents)
Remote (for Chile residents)
Shared by
Gabriela Enríquez Meléndez
6 months ago

Responsibilities


Own the end-to-end client relationship from onboarding through renewal. Serve as the first friendly face and primary touchpoint, resolving issues directly and ensuring clients feel heard and supported. Learn Cymate's processes, tools, and policies to handle the majority of client needs, coordinate with teams for more complex issues, and advocate for the client until resolution.