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Posted about 1 month ago
Responsibilities & more
Responsibilities:
- Act as the primary point of contact for day-to-day administrative tasks and patient coordination.
- Take ownership of billing and administrative tasks, communicating with the bookkeeper regarding claims and payments and resolving issues independently with minimal escalation.
- Verify out-of-network benefits for new clients during the onboarding process.
- Maintain a separate spreadsheet, accessible via Slack, to track all clients’ benefits.
- Submit claims through the designated platform following established protocols, such as after payments are received from clients.
- Send W9 forms to all insurance companies for new therapists to ensure proper credentialing.
- Review Explanation of Benefits (EOBs).
- Conduct consistent follow-ups with both insurance companies and patients regarding claims and outstanding information.
- Keep track of payments received and efficiently handle any discrepancies.
- Provide additional assistance such as helping the CEO coordinate virtual open house events.
- Arrange and coordinate gift-giving for employees and other specified individuals and make small office-related purchases independently and with discretion.
Requirements and Qualifications:
- Excellent spoken and written English communication skills.
- Must possess excellent attention-to-detail, demonstrating the ability to be ultra-organized, highly reliable, and proactive in supporting operations.
- Highly assertive and proactive, with the ability to take full ownership of tasks and drive solutions independently.
- High discretion and confidentiality, ability to handle sensitive information and maintain confidentiality.
- An understanding of HIPAA-compliance.
- Excellent phone skills with a cheerful disposition.
- Possess a warm, enthusiastic, hospitable, and empathetic demeanor.
Tools You'll Use:
- Sessions Health (EHR system).
- Slack.
- Simple Practice.
- Valant.
- Excel.
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