Automotive Support Technician at E-Solutions

Job Title: Automotive Support Technician Job Location: Farmington Hills, MI 48334 (Onsite) Interview process: * 2 rounds of interview (1st Onsite and 2nd Virtual) Job Description We are seeking automotive professionals to join our support team in an onsite role. This position is ideal for individuals with basic mechanical knowledge and strong communication skills who are looking to transition from hands-on shop work to a technical support environment. Responsibilities: * Respond to initial inquiries from dealership technicians regarding vehicle software and hardware concerns. * Log and document issues accurately using internal systems (GTAC). * Escalate unresolved or complex issues to Level 2/3 support teams. * Follow predefined troubleshooting scripts and workflows. * Communicate via phone, email, and ticketing systems to ensure timely updates. * Ensure compliance with company policies and service-level expectations. * Track open requests and ensure proper closure or escalation. * Learn and apply basic knowledge of vehicle systems, diagnostic tools, and software platforms. * Maintain records of common issues and resolutions for future reference. Qualifications: * High School Diploma or equivalent. * Basic understanding of automotive systems (12V circuits, CAN preferred but not required). * 1–2 years of experience in automotive service or technical support. * Strong verbal and written communication skills. * Familiarity with computers, ticketing systems, and remote support tools. * Willingness to learn and grow within a structured support environment.

Automotive Support Technician

Emma

Responsibilities

Skills wanted:

Language(s) required:

Zainab Tyagi

Zainab Tyagi

About E-Solutions:

mission:

www.e-solutionsinc.com/

Admin access needed