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9 days ago
Requirements and responsibilities
EXTRA NOTES FOR BOTH ROLES:Remote, work from anywhereFull-timeSome US-hours overlapLong-term with room to growTo apply, COMMENT or DM me that you're interested.RETENTION STRATEGIST:Deep on retention: cohorts, LTV, churn, repeat-purchase, unit economicsKnows subscriptions and memberships, how they work and how to grow themFluent in Klaviyo, Triple Whale, Shopify, and other ecom-based softwares2+ years ACTUALLY running retention (email & sms) for DTC or CPG brandsStrong spoken English, confident on client callsLead retention strategy for our clientsLead a pod of about 4 peopleBe on client-facing callsOwn the strategy for your brandsPROJECT MANAGER:Runs production start to finish: every email through our workflow, on time, nothing slipsSharp QA eye: catches typos, wrong offers, and sloppy design before it shipsOwns scheduling and send coverage: every brand loaded ahead so none ever go darkDrives the pod: assigns copy and design, chases what's stuck, keeps the work moving2+ years in production or project management, fluent in ClickUp and KlaviyoRun production for a few of our clientsBe part a pod of about 4 peopleOwn the final quality checkMake sure every email ships on time so no brand goes darkMost likely on client calls as wellTo clarify, these are two different jobs. The strategist leads with what they know (retention, economics, tools), the PM leads with what they run (production, QA, scheduling, the pod).