Paula Suarez Project coordination - Administrative and data management -

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Compliance Assistant

Unified Benefits South SAS

Nov 2023 - Current (2 years 6 months)

I supported healthcare and insurance compliance by reviewing documentation, preparing reports, and coordinating cross-team projects to streamline processes. I managed data with Excel, CRM systems, and databases while overseeing billing, payroll, medical billing, insurance billing, Medicare, commission management, and claims management with accuracy and transparency. I enhanced communication through multi-channel platforms such as email support, VoIP, and call processing, and strengthened engagement by creating compliance updates in Canva and Adobe Creative Cloud. To boost efficiency, I leveraged AI tools like ChatGPT for form filling, troubleshooting, and workflow optimization. I also contributed to lead generation, customer engagement, and

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Administrative Assistant

Unified Benefits South SAS

Oct 2022 - Nov 2023 (1 year 2 months)

I supported daily operations by managing schedules, coordinating meetings and handling correspondence while ensuring efficiency and confidentiality. I prepared financial statements and reports using Excel, QuickBooks and databases, supporting bookkeeping, budgeting, payroll, billing, medical and insurance billing, Medicare, commission management, and claims management with accuracy and compliance. I also contributed to audits, risk assessment, licensing management and agreements, strengthening organizational oversight. To improve workflows, I streamlined collaboration with Microsoft 365, CRM and project management tools, and enhanced communication through email, VoIP, and call processing. I designed clear materials in Canva, Adobe Creative

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CUSTOMER SERVICE REPRESENTATIVE

SUTHERLAND GLOBAL SGS- AIRBNB

May 2022 - Oct 2022 (6 months)

I delivered responsive and effective support by addressing customer inquiries and resolving issues across multiple communication channels. I maintained strong client relationships while leveraging virtual assistance skills to manage inboxes, schedule follow-ups, and prepare reports. By maintaining accurate CRM, database records and using task management tools to track service requests, I ensured timely resolutions and contributed to a seamless customer experience.

CUSTOMER SERVICE REPRESENTATIVE

Opticall BPO

Dec 2021 - May 2022 (6 months)

I effectively communicated with customers to understand their needs and provided tailored solutions while maintaining confidentiality at all times. Additionally, I utilized Google Workspace to facilitate remote collaboration with offices in the USA, which enhanced my ability to manage the physical aspects of my role as a refractionist. This included conducting follow-ups with my team for training sessions, quality reports, and one-on-one meetings, ensuring a cohesive and efficient workflow despite geographical distances. Furthermore, my tech savviness allowed me to operate digital refraction systems, troubleshoot software or connectivity issues, and guide patients through virtual eye exams. My ability to quickly adapt to new tools ensured a

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CUSTOMER SERVICE REPRESENTATIVE

Teleperformance, Amazon UK

Jul 2020 - Oct 2020 (4 months)

As a Customer Service Representative, I was responsible for addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction. I effectively communicated with customers through various channels, providing timely and accurate information. Additionally, I utilized Google Workspace to manage remote work, which enhanced my ability to collaborate with team members and streamline communication processes, ultimately contributing to improved service delivery and customer engagement. I also worked with databases to maintain accurate customer records and support data-driven service improvements.

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Customer Service Manager

Punto deli express

Jul 2015 - May 2020 (4 years 11 months)

Led the team to deliver high client satisfaction through clear communication, conflict resolution and process improvements. I created SOPs and client-facing materials using Canva, Adobe Creative Cloud, Illustrator and Photoshop to support marketing and strengthen engagement. I managed dashboards and databases to consolidate sales, scheduling and operations data, providing leadership with actionable insights. In addition, I oversaw licensing management and agreements, event and travel planning, and maintained confidentiality while supporting executive operations. I also applied bookkeeping practices to align billing, payroll, medical/insurance billing, and commission management, streamlining invoicing and improving payment follow-up. This ro

Paula Suarez

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