Paula Suarez

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Compliance Assistant

Unified Benefits South SAS

Nov 2023 - Current (1 year 11 months)

As a Compliance Assistant, I supported the compliance team in ensuring adherence to regulations and internal policies. My responsibilities included reviewing documentation, preparing management reports, and coordinating cross-team projects to streamline processes. I managed compliance data using Microsoft Excel, CRM systems, and Google Workspace, enhancing reporting accuracy and collaboration. Additionally, I created newsletters and updates in Canva to communicate compliance initiatives and leveraged AI tools like ChatGPT to optimize routine tasks. I also coordinated compliance-related appointments and executive calendars, gaining direct exposure to executive operations and decision-making. Furthermore, I utilized skills related to accounts

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Administrative Assistant

Unified Benefits South SAS

Oct 2022 - Nov 2023 (1 year 2 months)

As an Administrative Assistant, I provided comprehensive office support by managing schedules, coordinating meetings, and handling correspondence to ensure smooth operations. I integrated data from multiple sources into reports that supported leadership decision-making and used advanced Excel skills to analyze metrics, visualize trends, and improve efficiency. I also created reporting systems to track KPIs and highlight business insights, contributing to cost reduction and process improvements. Leveraging Microsoft 365 and task management tools, I streamlined collaboration, scheduling, and project workflows. Additionally, I utilized CRM systems to manage client and vendor records, generate reports, and integrate workflows with virtual assis

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CUSTOMER SERVICE REPRESENTATIVE

SUTHERLAND GLOBAL SGS- AIRBNB

May 2022 - Oct 2022 (6 months)

As a Customer Service Representative, I delivered responsive and effective support by addressing customer inquiries and resolving issues across multiple communication channels. I maintained strong client relationships while leveraging virtual assistance skills to manage inboxes, schedule follow-ups, and prepare reports. By maintaining accurate CRM records and using task management tools to track service requests, I ensured timely resolutions and contributed to a seamless customer experience.

CUSTOMER SERVICE REPRESENTATIVE

Opticall BPO

Dec 2021 - May 2022 (6 months)

I effectively communicated with customers to understand their needs and provided tailored solutions. Additionally, I utilized Google Workspace to facilitate remote collaboration with offices in the USA, which enhanced my ability to manage the physical aspects of my role as a refractionist. This included conducting follow-ups with my team for training sessions, quality reports, and one-on-one meetings, ensuring that we maintained a cohesive and efficient workflow despite geographical distances. Furthermore, my tech savviness allowed me to operate digital refraction systems, troubleshoot software or connectivity issues, and guide patients through virtual eye exams. My ability to quickly adapt to new tools ensured accurate results and a smooth

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CUSTOMER SERVICE REPRESENTATIVE

Teleperformance, Amazon UK

Jul 2020 - Oct 2020 (4 months)

As a Customer Service Representative, I was responsible for addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction. I effectively communicated with customers through various channels, providing timely and accurate information. Additionally, I utilized Google Workspace to manage remote work, which enhanced my ability to collaborate with team members and streamline communication processes, ultimately contributing to improved service delivery and customer engagement.

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Customer Service Manager

Punto deli express

Jul 2015 - May 2020 (4 years 11 months)

As a Customer Service Manager, I led the customer service team to ensure high satisfaction through effective communication, problem resolution, and streamlined processes. I developed SOPs and visual workflows using Canva to enhance clarity and accessibility, and tailored client-facing materials to strengthen engagement. I consolidated data from sales, schedules, and operations into dashboards that improved decision-making and efficiency. Using Microsoft 365, I managed KPIs, performance reporting, communication, and centralized knowledge sharing across Teams and SharePoint. I also applied appointment scheduling to optimize resource allocation, supporting seamless service delivery and organized team operations. Additionally, I maintained accu

Paula Suarez

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