Phoebe Duzon Sevidal

Phoebe Duzon Sevidal

About

Detail

Customer Service
Santa Barbara, Ilocos Region, Philippines

Contact Phoebe regarding: 
work
Full-time jobs
Starting at USD7/hour
Flexible work

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Hinduja Global Solutions
    Customer Care Professional
    Hinduja Global Solutions
    Feb 2018 - Current (8 years 4 months)
    • Handle inbound and outbound customer interactions via phone. • Assist customers with account inquiries, billing concerns, transactions, and general financial support. • Identify customer needs and recommend suitable credit card products. • Upsell and cross-sell credit cards based on customer eligibility and profile. • Explain credit card features, benefits, fees, and terms clearly. • Address objections and close sales while maintaining a positive customer experience. • Ensure compliance with financial regulations and company policies. • Document all customer interactions and update records in the system.
  • i
    Customer Service Representative
    iQor Philippines Inc.
    Oct 2016 - Nov 2017 (1 year 2 months)
    Capital One UK Account (Financial Advisor) • Handle inbound customer calls regarding financial services. • Assist customers with account inquiries, transactions, billing concerns, and general support. • Resolve customer complaints and escalate complex issues when necessary. • Provide accurate information about policies. • Maintain confidentiality and security of customer financial information. • Document interactions and update customer records in the system.
  • S
    Customer Sales Representative
    Steps Ahead Global Contact Solution Inc.
    Mar 2015 - Oct 2016 (1 year 8 months)
    Appointment Setter (Sales Representative) • Prepare and present proposals, quotations, and products to potential customers. • Maintain strong relationships with existing clients to encourage repeat business. • Negotiate pricing, contracts, and service agreements.
  • A
    Real Estate Sales Specialist
    Arcinue Development Corporation
    Aug 2014 - Jan 2015 (6 months)
    • Assist clients in buying or selling residential properties. • Conduct property showings and open houses. • Negotiate contracts, terms, and agreements with clients.
Education verified_user 0% verified
  • U
    Bachelor of Science in Civil Engineering
    Urdaneta City University
    Jan 2009 - Jan 2013 (4 years 1 month)
    Nancamaliran, Urdaneta City