Phill Angus International Sales Manager | Team Leadership | Record-Breaking

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Team Leader

Costa Rica Sales — Cyber Investigation

Jun 2025 - Current (1 year 3 months)

As a Team Leader, I successfully led a team of 14 case managers, focusing on delivering exceptional client satisfaction while ensuring revenue growth and compliance with key performance indicators (KPIs). I maintained personal sales to set a high standard for the team, demonstrating effective sales management and leadership. My role involved utilizing CRM tools to enhance customer relationship management and streamline scheduling processes, ensuring that client data was accurately captured and handled. Additionally, I handled inbound calls and objections with a customer service-oriented approach, fostering strong relationships with clients. While candidate relationship management (CRM) was identified as a non-relevant skill, my extensive ex

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Team Leader

Direct Sales & Client Service — Maximo Nivel

Jun 2023 - May 2025 (2 years)

- Managed an international team of 5–8 advisors, leading to the most profitable year on record (2024) through effective team collaboration and motivation. - Designed and executed innovative sales strategies that expanded the client base and significantly boosted revenue. - Embraced a 'lead from the front' mentality by actively participating in both inbound and outbound calls, ensuring a comprehensive approach to client engagement and support. - Utilized CRM tools to enhance customer relationship management, streamline operations, and improve scheduling efficiency, ultimately driving sales development and account management success. - Leveraged experience in educational sales by leading the sales team at Maximo Nivel, one of the largest

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Academic Coordinator

New Learning Academy — San Jose, Costa Rica

May 2022 - May 2023 (1 year 1 month)

Como Coordinador Académico, supervisé la planificación de lecciones, el seguimiento del progreso y la elaboración de informes para grupos diversos. Mi experiencia en programación y uso de Microsoft 365 me permitió optimizar la gestión de horarios y la documentación académica. Además, la interacción diaria con estudiantes y sus padres, aunque no se considera un servicio al cliente tradicional, fue fundamental para fomentar un ambiente de aprendizaje colaborativo y asegurar que las necesidades de los estudiantes fueran atendidas de manera efectiva. Utilicé herramientas de CRM para gestionar la información de los estudiantes y sus familias, lo que facilitó una comunicación más efectiva y un seguimiento más preciso de su progreso académico. Aun

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Instructor (Various Contracts) ESL Teacher

Indonesia, Brazil, Colombia

Mar 2019 - Apr 2022 (3 years 2 months)

As an Instructor (Various Contracts) ESL Teacher, I planned and delivered engaging lessons tailored to learner goals across small groups and 1:1 settings, ensuring that each student received personalized attention to enhance their language acquisition. My experience in retail sales has honed my communication and interpersonal skills, allowing me to connect effectively with diverse learners and understand their unique needs. Additionally, my long-standing interest in gaming has provided me with insights into contemporary culture and technology, which I incorporate into my teaching methods to make lessons more relatable and engaging for students.

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Head of Sales

Selective Networks — UK

Feb 2018 - Dec 2021 (3 years 11 months)

- As Head of Sales, I managed a team of 15 sales and administrative staff, contributing to approximately 70% profit growth during my tenure. I was responsible for recruiting, coaching, and retaining high-performing individuals while tightening sales processes to enhance efficiency. This role also involved candidate relationship management (CRM), as I actively recruited sales professionals from a wide talent pool to ensure our team was equipped with the best talent available. - In addition to my core responsibilities, I maintained frequent contact with clients and customers to ensure smooth delivery and implementation of our services, which also involved addressing any disputes that arose. This emphasis on customer service not only strength

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Business Development / Area Sales Manager

JLA Ltd — UK

Jan 2017 - Jan 2018 (1 year 1 month)

As a Business Development / Area Sales Manager, I successfully secured contracts with hotels, restaurants, and facilities firms by leveraging my expertise in B2B sales and cold calling. I negotiated at the director level, effectively managing tenders and long-term agreements to drive revenue growth. My role involved utilizing various CRM tools, including GoHighLevel, to enhance customer relationship management, ensuring that client needs were met with exceptional customer service. Additionally, while inbound calls were not my primary focus, they played a significant role in my overall strategy as a Business Development Manager, allowing me to engage with potential clients and gather valuable insights to inform my outbound calls and email ca

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Integration Coordinator (Fixed Term)

Reed Recruitment — UK

Jul 2016 - Dec 2016 (6 months)

As an Integration Coordinator (Fixed Term), I coordinated nursing recruitment across Leeds hospitals, ensuring compliance with regulatory standards, updating records meticulously, and effectively matching staffing to meet demand. My strong customer service skills were essential in addressing inquiries and fostering positive relationships with candidates and hospital staff alike. Additionally, I utilized CRM systems to streamline recruitment processes and maintain accurate records. While gaming is a personal hobby of mine, the strategic thinking and problem-solving skills developed through this pastime have enhanced my ability to navigate complex recruitment challenges and improve overall efficiency in staffing operations.

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Retentions Operations Manager

Virgin Media — UK

Jan 2015 - Dec 2016 (2 years)

As a Retentions Operations Manager, I led customer retention operations and successfully reduced churn through targeted solutions that aligned external account needs with internal delivery teams. My expertise in CRM tools and customer relationship management allowed me to enhance customer service and streamline operations effectively. Additionally, I coordinated logistics management, including overseeing the free shuttle service offered to employees, which involved liaising with vendors and contractors to ensure seamless operations. This experience not only improved employee satisfaction but also reinforced our commitment to operational excellence in supporting customer retention initiatives. Furthermore, my background in sales was integral

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Operations Manager

Marston Group — UK

Jan 2013 - Dec 2015 (3 years)

As an Operations Manager, I led six teams of 18 agents each on high-value recovery contracts, ensuring compliance with legal and client requirements through effective collaboration with judges and local authorities. My responsibilities included utilizing CRM tools to enhance customer service and relationship management, while also focusing on scheduling and operations management to optimize team performance. Additionally, I monitored key performance indicators (KPIs) to drive operational efficiency. Although candidate relationship management (CRM) was not a primary focus, my role necessitated actively recruiting sales personnel from a diverse talent pool, which contributed to building a strong and capable team aligned with our operational g

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Kitchen Manager / Head Chef

Southsides — Canada

Jan 2011 - Dec 2012 (2 years)

As Kitchen Manager / Head Chef, I managed daily kitchen operations, including menu planning, health and safety compliance, and customer interactions to ensure a high-quality dining experience. My strong customer service skills were essential in fostering positive relationships with patrons, addressing their needs, and enhancing their overall satisfaction. Additionally, my experience with gaming, while a personal hobby, has honed my strategic thinking and problem-solving abilities, which I apply in the fast-paced kitchen environment to optimize workflow and team dynamics.

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Warrant Officer Class 2 (WO2)

British Army, Royal Artillery

Jan 1998 - Dec 2011 (14 years)

Senior NCO responsible for leadership, operations, and welfare. Commanded teams of up to 35 and oversaw admin for up to 120 personnel. Deployed to Iraq, Afghanistan, Sierra Leone, and the Balkans; promoted in 2001, 2003, 2005.

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