Philemon Amata Customer Success Manager/Sales Development

Admissions Counselor

Atlantic International University

Jul 2025

As an Admissions Counselor, I was responsible for calling prospective students using established methods to effectively counsel and advise them about AIU's academic programs. I developed and maintained strong relationships with enrolled students, ensuring that I met weekly goals for enrollment volume and various performance metrics within company guidelines. My ability to listen and identify the needs of both prospective and current students allowed me to build rapport and foster a supportive environment. I obtained all relevant documents to pre-qualify applicants and presented the various programs and services of our online university, guiding students through their career choices, educational options, and enrollment procedures. Additional

B

BusinessDevelopmentExecutive-PanacheTechnohubLtd(August1st-August31st).

Aug 2024

As a Business Development Executive at Panache Technohub Ltd from August 1st to August 31st, I excelled in lead generation and networking, demonstrating a strong ability to cultivate relationships with key decision-makers to enhance sales opportunities. My communication and relationship management skills were pivotal, as I maintained regular contact with heads of departments through emails and phone calls, fostering robust connections. I consistently achieved targets and KPIs, setting a benchmark for other Sales Executives. My data reporting skills were utilized to track daily client contacts and project sales forecasts, ensuring informed decision-making and strategic planning. In addition to managing administrative tasks related to lead tr

A

AccountManager-AvenewsKeLimited(01stSeptember2022-30thJuly2023)

Avenews

Sep 2022 - Jul 2023 (11 months)

As an Account Manager at Avenews Ke Limited from September 1, 2022, to July 30, 2023, I effectively managed multiple accounts focused on delinquency and debt collection, ensuring timely communication with debtors regarding their outstanding obligations. I maintained strong client relationships to guarantee payments were made on their due dates while generating leads within the region and overseeing their application processes. My role required exceptional customer service and relationship management skills to keep accounts active and engaged. I reported address changes and maintained accurate files regarding debtors to ensure correct and current contact information. Additionally, I assisted with the implementation and deployment of services

C

CustomerSuccessManager-Kwaragmbh(15thJuly-15thAusgust2020).

Jul 2020 - Aug 2020 (2 months)

As a Customer Success Manager at Kwaragmbh from July 15 to August 15, 2020, I was instrumental in generating and acquiring new clients by building a targeted list of SACCOs. I initiated contact and secured meetings with decision-makers, prepared relevant contracting documents, and followed through with negotiation, contract signing, and relationship management. I accelerated client onboarding to ensure they quickly experienced a new life on Kwara, while also building and teaching the customer success team about effective onboarding practices. To ensure clients could utilize our banking platform effectively, I provided comprehensive training to their teams and identified and resolved any issues they faced, collaborating closely with them to

C

CustomerSuccessOfficer&SeniorCustomerSuccessOfficer-April2019-September2022(awamogmbh)

Apr 2019 - Sep 2022 (3 years 6 months)

As a Customer Success Officer & Senior Customer Success Officer at awamo gmbh from April 2019 to September 2022, I was responsible for creating and assigning electronic tickets with precise issue descriptions to ensure the timely resolution of customer queries and issues. I managed incoming calls and customer inquiries, effectively identifying, assessing, and communicating customer needs to facilitate appropriate actions. I guided customers through the onboarding process, which included arranging meetings, handling formalities, providing classroom and on-the-job training, and offering technical assistance. Additionally, I trained customers both individually and in group sessions on the use of awamo's software, ensuring they were well-equipp

E

OriginationDirector-EastCenturyCapital(26thOctober2018-April2019)

East Century

Oct 2018 - Apr 2019 (7 months)

As Origination Director at East Century Capital, my role was primarily focused on identifying potential deals and introducing our financial solutions to prospective companies. I oversaw a modeling process that typically spanned 3-5 months, from initial engagement to securing funding. To effectively promote our offerings, I utilized email marketing strategies to reach out to identified companies, ensuring our solutions were well-communicated. Additionally, I engaged in cold calling to follow up with these companies when feedback was not received, fostering relationships and maintaining consistent communication throughout the funding process. I leveraged Pipedrive to streamline the deal tracking process, enhancing our ability to manage leads

R

RelationshipOfficer-RealPeopleKeLtd(1stJune2012-31stDecember2015)

Jun 2012 - Dec 2015 (3 years 7 months)

- As a Relationship Officer at Real People Kenya LTD, I effectively marketed our financial products to potential clients, clearly communicating the benefits and features to drive interest and engagement. - I trained clients on essential business concepts and loan-related products, ensuring they were well-informed about the financial solutions available to them. - My role involved recruiting new clients, which expanded our customer base and contributed to company growth through strategic planning initiatives focused on client acquisition. - I processed loan applications efficiently, providing a seamless experience for clients, and conducted thorough follow-ups on loans to ensure timely repayments, thereby maintaining strong client relatio

K

BusinessDevelopmentOfficer-KenyaWomenFinanceTrust(1stJan2009-30thMay2012)

Kenya

Jan 2009 - May 2012 (3 years 5 months)

- Mobilization of potential clients to form groups. - Thorough training, recruiting, and taking in new clients through promotions and outreach. - Ensuring that I develop a savings culture among the clients. - Ensure timely collections of monthly loan installments as per the company's credit policy. - Conflict resolutions among members in the groups. - Opening of new accounts, assessing, appraising, and funding clients' businesses. - Reviewing clients' loan application documents to verify for completion and compliance with the credit policies and advising the clients appropriately. - Utilized cold calling techniques to reach out to potential clients, complemented by effective email communication to inform them about the financial solu

Philemon Amata

About

Detail

Timeline

Résumé