Philemon Amata

Admissions Counselor

Atlantic International University

Jul 2025

Call prospective students using established methods. Counsel and advise prospects about AIU academic programs. Develop and maintain relationships with enrolled students. Meet weekly goals for volume of enrollments and various performance metrics within company guidelines. Build a strong relationship with prospective and current students by having the ability to listen, identify their needs. Obtain all relevant documents to pre qualify all applicants. Presenting the various programs and services of our online university to prospective students by guiding them through a process of career choices, educational options, and enrollment procedures. Respond to information requests about our online programs, qualify and enroll students, and

B

BusinessDevelopmentExecutive-PanacheTechnohubLtd(August1st-August31st).

Aug 2024

- Lead Generation & Networking: Demonstrated ability to generate leads through cold calling and networking, successfully developing relationships with key decision-makers in organizations to enhance sales opportunities. - Communication and Relationship Management Skills: Exhibited excellent phone manners and rapport-building skills when engaging with heads of department, maintaining regular contact through emails and phone calls to foster strong relationships. - Creating Sales Opportunities: Consistently achieved targets and KPIs, setting a precedent for other Sales Executives. Additionally, utilized data reporting skills to track the number of clients contacted daily and project sales forecasts, ensuring informed decision-making and stra

A

AccountManager-AvenewsKeLimited(01stSeptember2022-30thJuly2023)

Avenews

Sep 2022 - Jul 2023 (11 months)

- Managed multiple accounts for delinquency and debt collection, ensuring timely communication with debtors regarding outstanding obligations. - Maintained strong client relationships to guarantee payments were made on their due dates, while generating leads within the region and overseeing their application processes. - Demonstrated exceptional customer service and relationship management skills to keep accounts active and engaged. - Reported address changes and maintained accurate files regarding debtors to ensure correct and current contact information. - Assisted with the implementation and deployment of services and solutions as required, providing clients with support in accessing their funds through the Avenews platform and addre

C

CustomerSuccessManager-Kwaragmbh(15thJuly-15thAusgust2020).

Jul 2020 - Aug 2020 (2 months)

- Generated and acquired new clients by building a target list of SACCOs. - Initiated contact and secured meetings with decision makers. - Prepared the relevant contracting documents and followed through with negotiation, contract signing, and relationship management. - Accelerated client onboarding to ensure they quickly experience a new life on Kwara. - Built and taught the customer success team about successful onboarding of new clients. - Ensured clients could use our banking platform effectively by training their teams. - Identified and resolved problems clients faced, collaborating closely with them to find solutions. - Presented the voice of the customer during team meetings and to management. - Maintained strong rela

C

CustomerSuccessOfficer&SeniorCustomerSuccessOfficer-April2019-September2022(awamogmbh)

Apr 2019 - Sep 2022 (3 years 6 months)

- Created and assigned electronic tickets with accurate issue descriptions to ensure timely resolution of customer queries and issues. - Managed incoming calls and customer queries, identifying, assessing, and communicating customer needs to enable appropriate action. - Guided customers through the onboarding process, including meeting arrangements, formalities, classroom and on-the-job training, and technical assistance. - Trained customers individually and in group sessions on the use of awamo's software. - Provided support to customers in person, via phone, email, or remotely as needed, even outside normal business hours. - Responded to and resolved complex customer issues through incident recognition. - Additionally, utilized emai

E

OriginationDirector-EastCenturyCapital(26thOctober2018-April2019)

East Century

Oct 2018 - Apr 2019 (7 months)

- My role is limited to the point of referral, focusing on identifying potential deals and introducing East Century Capital to prospective companies. - I oversee a modeling process that typically spans 3-5 months, from initial engagement to securing funding. - Additionally, I utilized email marketing strategies to reach out to identified companies, effectively promoting our financial solutions. - I also engaged in cold calling to follow up with these companies when feedback was not received, ensuring consistent communication and fostering relationships throughout the funding process. - Leveraged Pipedrive to streamline the deal tracking process, enhancing our ability to manage leads and maintain organized communication with prospective c

R

RelationshipOfficer-RealPeopleKeLtd(1stJune2012-31stDecember2015)

Jun 2012 - Dec 2015 (3 years 7 months)

- Marketed Real People Kenya LTD products to potential clients, effectively communicating the benefits and features of our offerings. - Trained clients on essential business concepts and loan-related products, ensuring they understood the financial solutions available to them. - Recruited new clients, expanding the customer base and enhancing company growth. - Processed loan applications efficiently, ensuring a smooth experience for clients. - Conducted thorough follow-ups on loans to ensure timely repayments, maintaining strong client relationships. - Utilized email marketing strategies to reach potential customers, providing them with information about our financial products and fostering engagement. - Engaged in data reporting by t

K

BusinessDevelopmentOfficer-KenyaWomenFinanceTrust(1stJan2009-30thMay2012)

Kenya

Jan 2009 - May 2012 (3 years 5 months)

- Mobilization of potential clients to form groups. - Thorough training, recruiting, and taking in new clients through promotions and outreach. - Ensuring that I develop a savings culture among the clients. - Ensure timely collections of monthly loan installments as per the company's credit policy. - Conflict resolutions among members in the groups. - Opening of new accounts, assessing, appraising, and funding clients' businesses. - Reviewing clients' loan application documents to verify for completion and compliance with the credit policies and advising the clients appropriately. - Utilized cold calling techniques to reach out to potential clients, complemented by effective email communication to inform them about the financial solu

Philemon Amata

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