Peter Laurence Quizon

Six Sigma Green Belt Certified| Lean Six Sigma Certified |DMAIC Framework | TIER Training Methodology | Over 10 years of Operations Management, Training & Learning Development, Account Management, and Performance Management experience from Business Process Outsourcing Industry, Global Shared Services, Fin-Tech, Financing, Banking and Cloud-based SaaS and Cyber Security organizations. Extensive experience in Global Business Migrations and Training Project Management implementations. Sales Certified with over 10 years of combined Sales Experience and Implementation and creation of Sales Methodologies which was applied in US, EMEA and APAC regions. Specializes in Performance Maximization and Customer Service Management. I have an extensive portfolio of overhauling business processes and business objectives. In addition, I have a passion for leading teams to surpass strategic goals while investing in their personal and professional growth. Experienced in Sales Management and Customer Service Management aspect of the contact service industry through having worked for one of the leading contact centers in the country, and extensive training and seminars geared towards professional and personal growth in the call center setting. Experienced in delivering the various corporate office needs, from sales to facilitating meetings to coordinating projects. Specializing in leadership, projects, operations, training and personnel management. Highly accomplished in leadership and management after gaining experience through challenging working environments and organizations. I value my reputation as a professional, adaptable and dependable individual. I have about 20 years of overall experience, 12 of those years is in a management role for a B2B and B2C business setup within the Call Center industry and majority of which involves Account Management, Customer Service Management, Sales and Marketing Management, Performance Management, Project Implementations and Operations Management all revolving around different types of industries such as IT SaaS Sales, Fin-Tech, Telecoms, E-Commerce, Financial Trading, Purchasing/Wholesale, Cybersecurity training courses and even logistics. Almost all of it is support/service for the North America region and Canada and some parts of the EMEA region and APAC as well, also my role involves high-ticket sales closing with C-Level executives and most importantly, building Long Term customer relationships that will lead to repeat business and referrals.