Petar Lesev

Senior Customer Support Agent

Trade Republic

Jan 2024 - Current (2 years 7 months)

Handled 50+ customer inquiries daily, addressing issues using extensive • product knowledge. Enhanced client feedback by 40%, boosting service efficacy by • implementing structured feedback channels. Improved overall customer satisfaction scores by 25% through personalized • support strategies. Supported a team of 10 agents, ensuring seamless service across a • customer base of 150,000.

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Content Trader Specialist

DraftKings

Jan 2020 - Jan 2024 (4 years 1 month)

DraftKings is an American daily fantasy sports contest and sports betting company. Execute and optimize the trading and risk management strategy • • Support the head of the department in management of an in-house risk and trading team Meet teams KPI's and ensuring performance is in line with overall company targets Interpret and use outputs of relevant customer and P/L reports & analyze performance based on ad-hoc or planned analysis requests Knowledge of Microsoft applications with Excel Support the improvement of the customer journeys across the relevant sports Making recommendations to improve the internal trading tools working closely with internal stakeholders

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Social Media Specialist & Sales Support

HMH interiors

Jan 2016 - Jan 2018 (2 years 1 month)

Managed daily content execution, overseeing the production of {50+} pieces • • weekly Increased user engagement by {25%} by collaborating cross-functionally to enhance content strategy. Ensure creative teams are equipped with the information they need to deliver engaging, authentic work

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Photoshooting & Modeling

Mega Model Agency

Jan 2014 - Jan 2015 (1 year 1 month)

• Represent models for the promotion of clothing and various product brands.

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Sales

Jan 2013 - Jan 2014 (1 year 1 month)

Provide exceptional customer service and support throughout the sales • • process and beyond Maintain accurate records of sales activities and customer interactions

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