Pedro Paccola

Pedro Paccola

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Software Engineer at Liferay | Backend & Cloud Systems | TypeScript, Node.js, Google Cloud (GCP)
Pernambuco, Brazil

Contact Pedro regarding: 
Flexible work
Starting at BRL80/hour ~USD15.8/hour
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Résumé


Jobs verified_user 0% verified
  • Liferay
    Software Engineer, TechOps Innovations
    Liferay
    Mar 2025 - Current (1 year 4 months)
    • Designed and implemented backend features in TypeScript and Node.js for a production AI Ticketing Assistant, contributing to services that integrate Google Vertex AI, Discovery Engine, and internal data sources. • Built and maintained backend integrations with Jira Service Management (JSM) and Zendesk, leveraging Google Vertex AI to enable automated ticket enrichment, internal workflow guidance, and faster resolution of escalated support cases. • Developed and validated a proof of concept for conversational agents using Dialogflow CX, leveraging centralized Discovery Engine datastores for real-time product information. • Managed the reliability and operational readiness of AI-driven backend services on Google Cloud, enhancing system stabi
  • Liferay
    Associate Site Reliability Engineer
    Liferay
    Jan 2024 - Apr 2025 (1 year 4 months)
    • Engineered and optimized CI/CD pipelines for SaaS deployments and rollbacks using Jenkins and GitHub, simplifying deployment logic across multiple client environments. • Designed and implemented a Kubernetes-based automation tool to extract customer-specific logs from centralized logging buckets, significantly improving incident investigation speed and accuracy. • Developed and managed Infrastructure as Code (IaC) using Terraform to create and maintain GCP alerting policies and log-based metrics. • Acted as a Level 2 escalation point for complex production incidents, performing root cause analysis and implementing long-term engineering fixes to improve system reliability.
  • Liferay
    Associate Incident Management Specialist
    Liferay
    Jul 2022 - Jan 2024 (1 year 7 months)
    • Monitored and responded to incidents across large-scale cloud-based systems, ensuring SLA adherence and effective coordination during high- impact events. • Investigated application, infrastructure, and networking issues (e.g., load balancing, firewall rules), contributing to accurate root cause analysis (RCA) and incident resolution. • Collaborated on incident playbooks and post-incident analysis, and revamped the standardization of incident categorization, improving consistency and clarity in incident reporting.
  • V
    Site Civil Engineer
    Vilaurbe Construtora e Incorporadora
    Jun 2021 - Jun 2022 (1 year 1 month)
    • Managed and coordinated cross-functional construction teams and services, ensuring adherence to project timelines and specifications. • Enforced rigorous quality control by inspecting services based on ISO 9001 specifications and company standards.
  • T
    Assistant Civil Engineer
    Teândrico Soluções e Serviços LTDA
    Feb 2020 - May 2021 (1 year 4 months)
    • Executed critical project administrative and documentation tasks using the Sienge platform (ERP/project management system). • Conducted quality conformity evaluations for services, ensuring strict adherence to ISO 9001 quality assurance standards.
  • N
    Sales Consultant
    New Building
    Apr 2018 - Jul 2019 (1 year 4 months)
    • Provided technical design expertise (uPVC Frames) and collaborated with the sales team to develop customer-specific solutions. • Delivered expert technical assistance and consultation to clients, translating technical options into business solutions.
Education verified_user 0% verified
  • University of Melbourne
    Bachelor of Science - BS | Project Management
    University of Melbourne
    Jan 2014
    Completed under the Brazil Science Without Borders Program.
  • Universidade Estadual Paulista Júlio de Mesquita Filho
    Bachelor of Science - BS | Civil Engineering
    Universidade Estadual Paulista Júlio de Mesquita Filho
    Jan 2011 - Jan 2017 (6 years 1 month)
    Member of student's union CAACAV