Pedro Bueso Project manager, contractor, call center, estimator, sales,

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Technical Support

Stratek

Jun 2025 - Apr 2026 (11 months)

- Managed customer inquiries regarding technical support and billing issues, ensuring high levels of satisfaction through efficient problem resolution. - Leveraged expertise in CRM tools and multi-channel support, including email, chat, and phone, to maintain clear communication and detailed records. - Utilized charge entry and appointment management systems to streamline administrative workflows and improve service delivery. - Drove revenue growth by identifying opportunities to upsell mobile, television packages, and internet bundles, while utilizing negotiation skills to secure favorable terms for television channel subscriptions. - Applied candidate relationship management principles to the customer experience, focusing on high-touch en

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Owner CEO Quality Fences Are US Inc.

Quality fences are us inc

Aug 2020 - Sep 2025 (5 years 2 months)

As the Owner and CEO, I oversee all facets of operations, including high-level strategic planning, financial management, and the optimization of supply chain and logistics processes. I manage lead generation through sophisticated advertising strategies, utilizing tools like BrightLocal, CallRail, and Google Business Profile to drive business growth. My daily responsibilities include CRM administration within Housecall Pro, where I manage scheduling, invoice processing, and client relationships to ensure superior customer service. I perform rigorous project management, construction oversight, and sales negotiations, ensuring that every installation meets our quality standards. Through continuous process improvement and disciplined inventory

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Project Manager / Installer

Quality Fences Are Us Inc.

Aug 2020 - Jun 2024 (3 years 11 months)

• Project manager with expertise in client communication. • Customer service receiving phone calls and attending to customer demands. • Sales of fence projects to multiple customers per day. • Installation of fences as a professional employee. • Assisted and advised customers regarding product type, scheduling, installation, durability, warranty, and pricing. • Ensured understanding of customer needs in every fence project, managed fence orders, and handled fence repairs to maintain customer satisfaction and business growth. • Leveraged digital marketing expertise by creating and managing Google Business Profile, alongside deploying and optimizing ad campaigns across various platforms to drive lead generation and project growth. • Utilized

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Sales person,

Quality fences are us inc

May 2020 - Jun 2024 (4 years 2 months)

Job title: Sales person Job description: Sell fencing projects ( comercial and residential jobs) - Drive sales of commercial and residential fencing projects by leveraging consultative selling techniques and effective negotiation skills to consistently meet and exceed revenue targets. - Manage the full sales lifecycle, from initial lead generation and setting appointments to conducting site estimates and securing final project closures. - Deliver exceptional customer support through multiple channels, including phone support, email support, and chat support, ensuring high levels of customer success and satisfaction. - Utilize industry-specific tools such as Housecall Pro, CallRail, and Google Business Profile to streamline project manage

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