Paulo Vázquez

Paulo Vázquez  new_releases

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IT Support Specialist
Costa Rica
Contact Paulo regarding: 
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Full-time jobs
Starting at USD2.6k/month

Timeline

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Résumé

Jobs verified_user 0% verified
  • Precision Medicine Group
    Technical Support Specialist II
    Precision Medicine Group
    Apr 2024 - Apr 2026 (2 years 1 month)
    IT Tier 2 support for company employees. Main Responsibilities: • Laptop support for Mac and Windows. Including JAMF and Intune. • Supported corporate applications (Office, Outlook, OneDrive, and Teams) and performed basic troubleshooting of Zscaler and AppLocker • Adobe Admin Console license and DocuSign Admin Permission requests. • Reimage and set up new computers for New Hire s using Autopilot.
  • HCL Technologies
    Field Tech Engineer
    HCL Technologies
    Dec 2023 - Apr 2024 (5 months)
    Field Tech Engineer Tier 2 for Experian employees. Main Responsibilities: • Laptop equipment support, maintenance, and PC Refresh. Reimage using SCCM task sequence. • Asset inventory management. • In use of modern technologies like Okta and CyberArk. • Application support (Office, Outlook, OneDrive, Teams).
  • S
    IT Services Engineer
    Syniverse Costa Rica
    Jun 2021 - Apr 2023 (1 year 11 months)
    IT Services Engineer Tier 2 for company employees. Main Responsibilities: • Laptop, Mobile Device and other peripheral equipment support, maintenance, and refresh. In charge also of IT purchases like monitors, cables, headsets, etc. • IT Infrastructure upgrade and maintenance. Knowledge of Azure Active Directory, Intune, Autopilot, Office 365 and Exchange Admin Center (EAC). • Troubleshoot network connectivity in Syniverse offices. • Application support (Outlook, OneDrive, Zoom, Teams, Intranet application, etc.). • Moving workstation IT equipment as needed .
  • HPE / DXC
    Avaya Tier 2 UC Engineer
    HPE / DXC
    Jul 2015 - Dec 2017 (2 years 6 months)
    Worked in HPE/DXC, in the Avaya account, APCS Tier 2 engineer. My main functions were: • Take incidents, analyze and diagnose /repair the alarms related to Avaya Unified Communications (UC) products using ITIL standards • Give an excellent customer s ervice to Avaya customers and resolve their incidents as quickly as possible. • Knowledge of HP ProLiant and Dell servers, Linux and Siebel tool.
  • Sykes
    Cisco TAC Tech Lead / Agent
    Sykes
    Aug 2005 - Jul 2015 (10 years)
    My main functions were • Take cases related to Router's architecture, give an excellent customer service to Cisco customers and resolve their problems as quickly as possible.
Education verified_user 0% verified
  • Universidad Latinoamericana de Ciencia y Tecnología
    Bachelor's degree in Computer Engineering
    Universidad Latinoamericana de Ciencia y Tecnología
    Jan 1999 - Apr 2003 (4 years 4 months)
Awards verified_user 0% verified
  • Sykes
    Achievements: Top Performer Q1, Q2, Q3 2006 and Q1 2007. Best Top Performer of 2006.
    Sykes
    Dec 2006