Pauline Waithera G.

R

Customer experience & office administration representative

Ridge Graphics Limited

Jan 2019 - Dec 2022 (4 years)

- Ridge Graphics is a printing company that has been operational for the last 22 years. We offer Small Scale and Bulk printing and branding. - Communication management in day-to-day queries from clients through different channels (email, phone, letter and chat). Managing executive calendar; organize and schedule meetings and appointments. - Managing client interactions through emails and calls and multitasking between both channels based on inflow and requirements. Coordinating and ensuring follow-ups of the assigned contracts/clients. •Answering call from clients and advising on the necessary information. •Following up on personal queue for unresolved cases. •Generate reports about client feedback on a regular basis. •Keeping records a

C

Customer Service and Office Management

Jan 2019 - Current (6 years 6 months)

M

Personnel in the ICT Department

Matibabu Foundation.

May 2011 - Oct 2016 (5 years 6 months)

L

Customer relations and Administration

Lolwe Digital Solutions

Lolwe Digital Solutions brings you the best in office electronics, computers, copiers, fax machines and more, from a trust worthy company, directly to you. We are unique in the world of office equipment supply -- a company with the personal touch of your local retailer, a customer-centric equipment vendor with an unmatched delivery and customer service record. We supply and service all types of office equipment from our operational bases in Nairobi, Kisumu, and Mombasa, Kenya and guarantee total resolution of diagnosed faults. We offer printer and network maintenance through conventional annual contracts which are designed to save you money. Duties and responsibilities •Manage correspondence on social media, Emails, WhatsApp, Text Messages

Pauline Waithera G.

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Pauline's behavioral traits
Pauline's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.