Paula Ramos

Paula Ramos

About

Detail

Account Leader
Atlántico, Colombia
Contact Paula regarding: 
work
Full-time jobs
Starting at USD1.8k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Lean Solutions Group
    Account Leader
    Lean Solutions Group
    May 2023 - Current (3 years 1 month)
    As an Account Leader for the American company Fooda, I monitor and supervise workflow, delegate tasks to optimize efficiency, and ensure team performance meets established metrics. I handle escalations, provide exceptional customer service, and report client feedback to relevant departments. I support and train team members, maintain best practices, and leverage my experience with SaaS-based platforms such as Jira, HubSpot, Salesforce, SendGrid, and Tableau to enhance operational management. These tools are crucial for task tracking, reporting, and workflow management within the team. Additionally, I regularly conduct and participate in video calls with clients and internal departments to discuss performance updates, process improvements, a
  • Lean Solutions Group
    CCS & Warranty
    Lean Solutions Group
    Mar 2021 - May 2023 (2 years 3 months)
    As a CCS & Warranty Representative at Lean Solutions Group, I played a crucial role in enhancing operational efficiency by adhering to and refining Standard Operating Procedures (SOPs) for customer issue resolution and warranty processing. I collaborated with internal teams to effectively manage workflows and track performance metrics, which contributed to small-scale project management initiatives, including the bi-weekly reporting of delivery and claim data. Furthermore, I provided coaching and guidance to new team members during their onboarding process, facilitating their adaptation to company systems and service standards. These responsibilities were integral to supporting operations management goals, ensuring quality, efficiency, and
  • Teleperformance
    Customer Service Agent
    Teleperformance
    Dec 2020 - Mar 2021 (4 months)
    - Provided exceptional customer service by addressing inquiries and resolving issues efficiently, contributing to a high level of customer satisfaction. - Engaged in process tracking and bi-weekly performance reporting, which required effective data organization and timeline management to meet service goals. - Coordinated with internal teams to ensure seamless service delivery and supported new hire training and onboarding, demonstrating strong organizational skills and stakeholder communication. - Leveraged project management skills in planning tasks, scheduling training sessions, and monitoring performance to ensure all deliverables were met, enhancing overall team effectiveness. - Regularly participated in video calls for training ses
  • Teleperformance
    Customer Contact Representative
    Teleperformance
    Oct 2020 - Dec 2020 (3 months)
    As a Customer Contact Representative at Teleperformance, I was responsible for addressing customer inquiries and resolving issues to ensure a high level of satisfaction. I effectively communicated with customers to understand their needs and provided timely solutions. Additionally, I contributed to project management efforts by coordinating with multiple departments to resolve customer issues efficiently and ensure timely delivery of services. I supported process improvement initiatives by documenting recurring issues and sharing feedback with supervisors, which helped optimize workflows and enhance team performance. This experience strengthened my organizational and coordination skills, both key aspects of effective project management.
Education verified_user 0% verified
  • Universidad del Atlántico
    Ingles (B2, Curso de lenguas extrangeras
    Universidad del Atlántico
    Jan 2017 - Jan 2020 (3 years 1 month)