Paula Montaño Rodríguez

Paula Montaño Rodríguez

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Bogota D.C., Colombia

Contact Paula regarding: 
work
Full-time jobs
Starting at USD600/month
Flexible work
Starting at USD9/hour

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Résumé


Jobs verified_user 0% verified
  • F
    Patient Service Representative public Remote experience
    Florida Eye Specialist and Cataract Institute
    Feb 2026 - Current (5 months)
    Management of inbound calls for scheduling, canceling, and rescheduling specialized medical appointments. Ensuring high-quality patient service through clear communication of logistics and effective problem-solving. Utilization of Five9, AdvancedMD, and Nextech for case management and data entry with 85% proficiency. Adherence to operational metrics and quality standards within a remote contact center environment.
  • Omega Healthcare
    Omega Healthcare
    Omega Healthcare
    Aug 2025 - Current (11 months)
    I started receiving calls to help patients from NYU langone health to schedule, reschedule and cancel their appointments or if it was necessary y helped them to escalate their cases if it was necessary. Also I had great metrics so I got promoted to the billing department, where I got to help all the patients with their billing issues, their payments and everything related to the after visits. All of this providing a great customer experience and always trying to give patients a resolution to their cases.
  • Fundación Cardioinfantil
    Executive Direction Intern
    Fundación Cardioinfantil
    Jan 2024 - Jul 2024 (7 months)
    - Coordinated the agenda for the first innovation event, successfully achieving the participation of 10 startups and 50 collaborators. - Analyzed patient contact points, identifying 3 areas for improvement in customer service. - Managed the PQRSF platform, reducing patient response time by 20% and preparing comprehensive reports. - Established databases and indicators that contributed to a 35% reduction in monthly reprocesses for PQRSF response analysis. - Ensured confidentiality in managing sensitive project information related to the innovation area and all stakeholders involved, thereby fostering trust and integrity throughout the event planning process.
  • S
    Strategic Road Safety and Technology Plan Director
    Servicios Especiales Tibirita S.A.S.
    Oct 2022 - Current (3 years 9 months)
    - Contributed to the planning, implementation, and compliance of the strategic road safety plan, ensuring alignment with organizational goals. - Created and managed databases to track progress, improving report process efficiency by 25%. - Led the joint health and safety committee (COPASST), fostering a culture of safety and compliance within the organization. - Worked with Google Workspace and Microsoft 365 to create databases and documents pertinent to my role, facilitating collaboration by sharing documents with various stakeholders, allowing them to view and edit necessary information for effective system management. - Planned and scheduled meetings through these tools, optimizing communication and coordination among teams. Addition
Education verified_user 0% verified
  • Bootcamp Institute
    Applied Artificial Intelligence for Business public Remote experience
    Bootcamp Institute
    Jun 2025 - Current (1 year 1 month)
    Learning how to apply Artificial Intelligence and advanced technologies to identify opportunities and design strategic solutions. Currently training in the comprehensive management of technological and business projects, with a focus on optimization and applied digital transformation.
  • Educación Futuro
    Diploma in Administrative and Payroll Management public Remote experience
    Educación Futuro
    Feb 2025 - Mar 2025 (2 months)
    Comprehensive training in various administrative areas with a focus on essential characteristics and applicable rules for business documents, as well as in handling software for administrative management and process optimization.
  • Escuela Colombiana de Ingeniería Julio Garavito
    Industrial Engineering
    Escuela Colombiana de Ingeniería Julio Garavito
    Jan 2019 - Oct 2024 (5 years 10 months)
    Comprehensive training in Industrial Engineering principles with a focus on continuous improvement and operational efficiency. Solid (basic-intermediate) knowledge of Lean tools and principles, applied for identifying and eliminating waste, and optimizing value streams.
Projects (professional or personal) verified_user 0% verified
  • Escuela Colombiana de Ingeniería Julio Garavito
    Academic Consulting for Diverse Industries
    Escuela Colombiana de Ingeniería Julio Garavito
    Jan 2019 - May 2024 (5 years 5 months)
    Selection of companies for academic consulting engagements, followed by on-site evaluations to identify processes requiring improvement and optimization. Generation of comprehensive periodic and final reports, including detailed analysis and proposed improvements. This experience allowed for the practical application and deepening of academic concepts within diverse industries.