Customer Service Representative
Alorica Northgate (former EGS)
Jan 2015 - Jan 2018 (3 years 1 month)
Assisting Customer in making monthly premiums Checking Benefits Monitor brand consistency across all marketing channels. Interpreting Claims Checking if the provider that they will be going to is an in-network provider or out of network provider Providing Patient the list of in-network providers and in network hospitals that are covered under their insurance. Providing if the Patient will be needing prior authorization from their provider before getting their prescription filled.
