Pat Venus Charismatic, confident argentinian personality and passionate about

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Digital Executive

Oct 2023 - Current (2 years 8 months)

Lead Recuiter (ex Virtual PA to CEO) - Remote to US based companyLead HR Recruiter TeamDigital Yoga Teacher for HR Engagement Team, supporting weekly yoga classes for up to 70 people.Provided high-level administrative support to the CEO, managing calendars and travel arrangements.

Front Office

JW Marriott

May 2023 - Jul 2023 (3 months)

Managed luxury guest services, ensuring smooth check-in/check-out and prompt inquiry resolution.Assisted VIP C-Level executives with calendar management and travel arrangements.Maintained attention to detail in reservations and billing, enhancing guest satisfaction.

Personal Assistant to President / Office Manager

Airbus

Jan 2021 - Apr 2023 (2 years 4 months)

Provided comprehensive support to the President, managing operational requests and ensuring smooth office operations.Coordinated travel logistics, including booking flights and accommodations, while maintaining up-to-date travel documents.

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PA to Talent & Culture Director / HR Coordinator

Sofitel

Jan 2021 - Apr 2021 (4 months)

Led a three-month project to reorganize the Training and Compliance department post-COVID.Served as Employee Welfare Leader, promoting staff well-being initiatives.Developed training programs and created HR promotional materials to enhance communication and engagement.

Reservations Manager

Clay

Mar 2020 - Dec 2020 (10 months)

Managed reservations and guest relations, ensuring satisfaction.Resolved complaints and coordinated special requests and events.

Guest Relations Manager

Hilton

Jun 2019 - Dec 2019 (7 months)

Manager Trainee. 6 months Internship. 430 rooms. 5 restaurants.Ensuring guests have a pleasant welcoming experience.Report feedback & general operations quality to upper mgmt.Build relationship with VIP and Diamond guests.International beer festival month with more than 5 M visitors.

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Guest Relations Manager

Zanzibar Queen Hotel

Jun 2018 - Nov 2018 (6 months)

Supervised hotel operations during Manager on Duty (MOD) shifts.Welcomed guests with the highest standards of service.Organized and hosted special events, enhancing guest experiences.Reported feedback to upper management to propose operational improvements.

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Restaurant Supervisor

MMV Hotel Panorama

Dec 2017 - Apr 2018 (5 months)

Winter seasonal contract.Team Leadership in charge of 5 waitresses per shift.

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Guest Experience

Las Hayas Resort – Ushuia, Los Ponchos Hotel - Calafate, Ariel Hotel

Jun 2014 - Apr 2017 (2 years 11 months)

Check in, Check out. Exceptional guest experience.Concierge activities.

Marketing Assistant

3M

Jun 2011 - Dec 2013 (2 years 7 months)

Organized events with Hilton, Sheraton, and Sofitel, managing MD's agenda and 8 managers of the Marketing department.Actively participated in United Way events as a member, supporting NGO initiatives.

Intl Disputes Senior Analyst / Fraud Department

American Express

Jun 2007 - May 2010 (3 years)

Handled international Disputes (Potential Fraud cases) for the Mexican, Australian and NZ Market.Maintained full knowledge of AMEX international policies and trained up to 40 staff on procedures.Assisted the team leader in managing operations and resolving issues.

Pat Venus

About

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