Patrick Allen Malate

Technical Support Representative

Concentrix

Sep 2025 - Current (10 months)

• Provides high-level technical troubleshooting for major home appliances, diagnosing hardware and software malfunctions. • Guides customers through complex setup processes and maintenance procedures to improve product longevity.

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Gaming Support Specialist

Reliasourcing

Mar 2024 - Sep 2025 (1 year 7 months)

• Acted as a primary point of contact for a global player base, resolving critical technical issues including account recovery, in-game bug reporting, and connectivity troubleshooting. • Managed billing and transaction inquiries related to in-game purchases and premium subscriptions. • Investigated and resolved player conduct reports, ensuring a safe and fair gaming environment according to community guidelines. • Collaborated with the QA team by providing detailed "steps to reproduce" for recurring in-game glitches.

Customer Service Representative

IntouchCX

May 2023 - Feb 2024 (10 months)

• Facilitated utility bill management by coordinating directly with providers via voice, email, and chat. • Streamlined data collection processes to ensure accurate billing records for international clients.

Chat/Email Customer Care Representative

Alta Resources

Oct 2019 - Mar 2023 (3 years 6 months)

• Provided end-to-end support for a premium global fitness brand, managing product inquiries and logistics. • Specialized in the Return-for-Refund (RMA) process, maintaining high CSAT scores through empathetic and efficient problem-solving.

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Epub Maker / Digital Content Developer

TrueBPO

Mar 2018 - Mar 2019 (1 year 1 month)

• Developed high-quality E-Books using HTML5 and CSS, converting raw manuscripts into interactive digital formats for global authors. • Performed rigorous quality checks on digital layouts to ensure compatibility across various E-Reader devices.

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Image Analyst (Accessibility Specialist)

Camfind Philippines

Dec 2016 - Jan 2018 (1 year 2 months)

• Provided real-time visual interpretation and descriptive analysis of images for visually impaired users. • Enhanced AI learning models by accurately identifying and describing complex visual environments.

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Image Moderator

Victorytech Global Solution

Apr 2012 - Oct 2012 (7 months)

• Maintained platform integrity by auditing user-generated content and enforcing community safety standards.

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Measuring Technician

Microsourcing Philippines

May 2011 - Aug 2011 (4 months)

• Utilized specialized software to create 3D roof models for US-based insurance companies, assisting in accurate damage assessment and policy pricing.

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Data Encoder

Raytech Data Processing

Dec 2010 - May 2011 (6 months)

• Performed complex data migrations, converting PDF documents into Microsoft Word and XML formats with 99% accuracy.

Patrick Allen Malate

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