Patricia Ponce
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National programme coordinator
Bogota D.C., Colombia
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Résumé
Jobs
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- NCustomer Success Consultant public Remote experienceNido MarketingJun 2023 - Current (1 year 5 months)- Successfully implemented customer engagement strategies that have directly contributed to enhanced customer loyalty and recurring revenue. - Support cross-functional teams to streamline communication and issue resolution processes, reducing customer response time. This improved customer satisfaction and also fostered stronger internal relationships and knowledge sharing.
- SNational Program CoordinatorSwedish Workplace ProgrammeJun 2021 - Current (3 years 5 months)- Coordinated actionable strategies for simultaneous projects delivered on-time & within defined budget, successfully connecting 8+ technical providers and driving positive outcomes. - Generated positive labor relations by creating workplace committees and facilitating workshops to drive leadership, employee well-being & change management initiatives. - Convened executive roundtables to discuss on talent management, diversity and inclusion, and workplace cooperation with overall attendance of 40+ participants from operations and management teams.
Strategic management coordinator verified_user Verified experienceFundación Santo DomingoFeb 2018 - Jun 2021 (3 years 5 months)- Coordinated and monitored multiple projects, overseeing budgets of $300K to guarantee on-time delivery with 90% success rate. Due to overall performance, hired as a full-time employee to lead strategy and consultancy projects. - Managed business sector analysis activities and qualitative data processing to drive the design of a new internal governance model to improve decision-making processes and efficiency. - Executed strategic planning processes to support four business units' operations, team structures, including analyzing and presenting data to senior managers, using Excel and PowerPoint, and providing creative solutions for the challenges found.- REditorial manager public Remote experienceReview of Finance JournalMar 2017 - Current (7 years 8 months)- Revamped policies and procedures resulting in a reduction of authors’ complaints on publication by 60%. - Streamlined remuneration process and implemented use of PayPal for monthly payments, increasing authors' and referees' satisfaction regarding refunds and payments by 95%. - Improved relations with publishers, authors and editors to ensure a smooth publication process, including using tools for collaborative online work such Google Workspace.
- Project managerBig Innovation CenterSep 2016 - Nov 2017 (1 year 3 months)- Managed multistakeholder public policy, technology and corporate governance projects, defining timelines and deliverables, with high-level participants from the public and the private sectors. - Coordinated the creation of the Artificial Intelligence Parliamentary Group (APPG AI), including setting the agenda on the use of technology across several sectors and the overall logistics and organization.
- Research assistant and project managerLondon School of Economics and Political ScienceSep 2015 - Sep 2017 (2 years 1 month)- Support the development of the research agenda and the implementation a multi-stakeholder project that aimed to encourage private sector participation in peacebuilding efforts through a human security approach in different countries, including local
- GMemberGlobal Shapers CommunityMay 2014 - Jun 2016 (2 years 2 months)- Global shaper of the Barranquilla hub (Colombia) supporting projects of citizens participation in public affairs.
- IInternational cooperation professionalJan 2013 - Aug 2014 (1 year 8 months)- Evaluated existing academic partnerships and identified potential collaborators for university internationalization efforts, including a conference with 30+ representatives from the private and public sectors. - Developed and managed successful annual application process with over 100 applicants and facilitated exchange opportunities abroad for 15 students, who were leaving the country for the first time.
- Projects and international cooperation coordinatorFundación nu3Jan 2012 - Nov 2013 (1 year 11 months)- Lead the international cooperation strategy and develop institutional partnerships with the public and private sector at the national and international levels.
- Expansion team memberMasterpeaceJan 2011 - Jun 2011 (6 months)- Support the design and implementation of the expansion strategy to establish MasterPeace local chapters in different countries
- CCopy editor & proofreader public Remote experienceJan 2010 - Current (14 years 10 months)- Provide text review and editing services to clients seeking to improve the clarity and conciseness of their written communication, including policy report, cover letters, and project reports, to name a few.
- VolunteerAEISECJan 2008 - Dec 2008 (1 year)- Member of the local executive board of AISEC Uninorte (Colombia) as vice president of external relations.
Education
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- Public administrationLondon School of Economics and Political ScienceSep 2014 - Jul 2016 (1 year 11 months)
- UOne year European studies certificate in Colombia and Germany.Universität des SaarlandesFeb 2009 - Jan 2010 (1 year)
- International relationsUniversidad del NorteJan 2007 - Sep 2011 (4 years 9 months)
Awards
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- Scholarship for academic excellenceConfuturo LaboralSep 2014 - Jul 2016 (1 year 11 months)
- LMaster in public administrationLondon School of Economics & Political Science (LSE)Sep 2014 - Jul 2016 (1 year 11 months)
- BA in international relationsUniversidad del NorteJan 2007 - Sep 2011 (4 years 9 months)