Patricia Margarita Coscarelli

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Appointment Setter

Tyler Techlologies

Nov 2024 - Current (7 months)

Appointment Setter for New Castle County, Delaware

Senior C-Sat Analyst

Teletech Argentina SA

Apr 2024

• Evaluated the courses for their renewal, changes or improvements according to the evolution and goals to be achieved proposed since their creation • Prepared the files/graphics referring to all the topics that conform a project (Handling Time, QA, Customer Satisfaction, etc.). • POC for conferences, calibrations with the clients performing excellent relationship. Business was always part since I was POC of all Clients including banks like JPMORGAN . Our company started working remote twice a week

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Follow Up Specialist

Hightower Homes LLC

Apr 2024 - Sep 2024 (6 months)

Real Estate, we used Google Workspace and Salesforce for this job

Appointment Setter

Hightower Home Buyers

Apr 2024 - Sep 2024 (6 months)

Remote work

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C-Sat Matter Expert/QA Specialist

Teletech Argentina SA:

Apr 2002 - May 2012 (10 years 2 months)

In my role as a C-Sat Matter Expert/QA Specialist, I was responsible for managing a large team, ensuring that all members were aligned with our quality assurance objectives and client satisfaction goals. I facilitated effective communication and collaboration within the team to enhance performance and meet project deadlines. Additionally, I provided administrative assistance by ensuring that all necessary paperwork was completed and delivered to clients on time, which contributed to maintaining strong client relationships and trust in our services.

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C-Sat Matter Expert

Teletech Argentina SA:

Apr 2002 - May 2012 (10 years 2 months)

Managed all the C-Sat teams in the company, ensuring high levels of customer satisfaction through effective team leadership and strategic oversight. Additionally, I handled various administrative tasks related to C-Sat, including managing forms and calls, which contributed to the organization and efficiency of the team's operations. This administrative experience allowed me to streamline processes and maintain accurate records, further enhancing the overall performance of the C-Sat teams.

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Teletech

Apr 2002 - Apr 2012 (10 years 1 month)

During my 10 years at Teletech, I was responsible for managing all projects focused on effective communication with clients and customers. This role required a deep understanding of client needs and the ability to foster strong relationships. Additionally, I utilized virtual assistance skills to streamline processes, which included updating all key performance indicators (KPIs) in the corresponding CRM, ensuring that our communication strategies were data-driven and aligned with client expectations.

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CSR, QA Specialist, C-Sat Matter Expert in Teletech

Teletech Argentina SA:

Apr 2002 - May 2012 (10 years 2 months)

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C-Sat Matter Expert/ QA Specialist

Teletech Argentina SA:

Apr 2002 - May 2012 (10 years 2 months)

Leading to Customer Satisfaction is the key factor for great communication

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National Congress of Argentina

Mar 1994 - Mar 1997 (3 years 1 month)

Auxiliar de a Bordo 1st Class Instructora

Aerolineas argentinas

Dec 1978 - Nov 1992 (14 years)

Patricia Margarita Coscarelli

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Patricia's behavioral traits
Patricia's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.