Patricia Margarita Coscarelli

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Appointment Setter

Tyler Techlologies

Nov 2024 - Current (9 months)

As an Appointment Setter for New Castle County, Delaware, I was responsible for scheduling and coordinating appointments to ensure efficient operations. I effectively communicated with clients to understand their needs and preferences, facilitating a smooth appointment process. Additionally, I utilized Google Sheets to manage and track appointments, enhancing organization and accessibility of scheduling information. My experience as an Appointment Setter in three Tyler Technologies campaigns further honed my skills in client interaction and appointment management, demonstrating my ability to adapt and excel in various settings.

Senior C-Sat Analyst

Teletech Argentina SA

Apr 2024

• Evaluated the courses for their renewal, changes or improvements according to the evolution and goals to be achieved proposed since their creation • Prepared the files/graphics referring to all the topics that conform a project (Handling Time, QA, Customer Satisfaction, etc.). • POC for conferences, calibrations with the clients performing excellent relationship. Business was always part since I was POC of all Clients including banks like JPMORGAN . Our company started working remote twice a week

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Follow Up Specialist

Hightower Homes LLC

Apr 2024 - Sep 2024 (6 months)

As a Follow Up Specialist in the real estate sector, I utilized Google Workspace and Salesforce to manage client interactions and streamline communication processes. My role involved tracking leads and ensuring timely follow-ups to enhance customer satisfaction and drive sales. Additionally, I employed social media outreach strategies to identify potential customers, expanding our reach and fostering engagement with a broader audience.

Appointment Setter

Hightower Home Buyers

Apr 2024 - Sep 2024 (6 months)

Remote work

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C-Sat Matter Expert/QA Specialist

Teletech Argentina SA:

Apr 2002 - May 2012 (10 years 2 months)

In my role as a C-Sat Matter Expert/QA Specialist, I was responsible for managing a large team, ensuring that all members were aligned with our quality assurance objectives and client satisfaction goals. I facilitated effective communication and collaboration within the team to enhance performance and meet project deadlines. Additionally, I provided administrative assistance by ensuring that all necessary paperwork was completed and delivered to clients on time, which contributed to maintaining strong client relationships and trust in our services.

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C-Sat Matter Expert

Teletech Argentina SA:

Apr 2002 - May 2012 (10 years 2 months)

Managed all the C-Sat teams in the company, ensuring high levels of customer satisfaction through effective team leadership and strategic oversight. Additionally, I handled various administrative tasks related to C-Sat, including managing forms and calls, which contributed to the organization and efficiency of the team's operations. This administrative experience allowed me to streamline processes and maintain accurate records, further enhancing the overall performance of the C-Sat teams.

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Teletech

Apr 2002 - Apr 2012 (10 years 1 month)

During my 10 years at Teletech, I was responsible for managing all projects focused on effective communication with clients and customers. This role required a deep understanding of client needs and the ability to foster strong relationships. Additionally, I utilized virtual assistance skills to streamline processes, which included updating all key performance indicators (KPIs) in the corresponding CRM, ensuring that our communication strategies were data-driven and aligned with client expectations.

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CSR, QA Specialist, C-Sat Matter Expert in Teletech

Teletech Argentina SA:

Apr 2002 - May 2012 (10 years 2 months)

Como CSR, QA Specialist y C-Sat Matter Expert en Teletech, fui responsable de garantizar la calidad del servicio al cliente, supervisando las interacciones y proporcionando retroalimentación constructiva para mejorar la satisfacción del cliente. Implementé procesos de control de calidad que ayudaron a identificar áreas de mejora y a optimizar la experiencia del cliente. Además, gestioné cuentas que estaban relacionadas con la gestión comercial, lo que me permitió comprender mejor las necesidades del cliente y ofrecer soluciones efectivas que aumentaron la satisfacción general.

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C-Sat Matter Expert/ QA Specialist

Teletech Argentina SA:

Apr 2002 - May 2012 (10 years 2 months)

Leading to Customer Satisfaction is the key factor for great communication

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National Congress of Argentina

Mar 1994 - Mar 1997 (3 years 1 month)

Auxiliar de a Bordo 1st Class Instructora

Aerolineas argentinas

Dec 1978 - Nov 1992 (14 years)

Patricia Margarita Coscarelli

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