Patience Ufedoojo Edeche
About
Detail
FCT, Nigeria
Résumé
Jobs
verified_user
34% verified
- IVirtual Assistant – Appointment setter,Customer Support , Business development and travel planningICS INTEGRATED SERVICES RemoteMar 2024 - Current (2 years 4 months)1 Handled 60+ daily customer interactions via email, chat, and phone, ensuring 95%+ satisfaction. 2 Conducted outbound calls, emails, and social media outreach to generate and qualify leads. 3 Scheduled appointments and meetings for sales teams and business executives. 4 Managed calendars, coordinated schedules, and sent appointment reminders. 5 Provided professional customer support via phone, email, live chat, and CRM platforms. 6 Responded to customer inquiries, resolved issues, and ensured high levels of customer satisfaction. 7 Followed up with prospects and existing clients to nurture relationships and identify business opportunities. Maintained accurate records of customer interactions, appointments, and sales activities in CRM syst
- BDebt collector, telesales marketer and Account receivables verified_user Verified experience public Remote experienceBepicllc,RemoteJun 2021 - Jan 2024 (2 years 8 months)1 Contacted customers via phone, email, and SMS regarding overdue accounts and outstanding balances. 2 Negotiated payment arrangements and followed up on commitments to ensure timely debt recovery. 3 Maintained accurate records of collection activities, payment agreements, and customer communications. 4 Resolved billing disputes and account inquiries professionally and efficiently. 5 Monitored accounts receivable aging reports and prioritized collection efforts accordingly. 6 Processed and recorded customer payments while updating account information in CRM and accounting systems. 7 Conducted outbound telesales calls to promote products and services and identify customer needs. 8 Generated leads, qualified prospects, and converted opportuni
- KCustomer service, medical virtual assistantKing's care HospitalFeb 2017 - Jan 2019 (2 years)• Communicating promptly and courteously with customers by telephone, email, letter and face to face. • Utilized various communication channels to provide exceptional customer support, including phone, email, and in-person interactions. • Demonstrated proficiency in objection handling to effectively address customer concerns and maintain positive relationships. • Applied customer relationship management (CRM) principles and managed CRM systems to foster strong customer loyalty and retention. • Maintained organized customer files and documents through effective file organization and document management techniques. • Conducted thorough research to provide accurate information and resolve customer inquiries. • Offered technical support and tro
Education
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0% verified
Telesales MasteryUdemyMar 2025 - Sep 2025 (7 months)- FVirtual Assistant TrainingFlorence AcademyFeb 2023 - Mar 2023 (2 months)
- CCustomer Service FundamentalsJan 2022 - May 2024 (2 years 5 months)
- Bachelor of Science:AgriculturalKogi State UniversityApr 2011 - Jan 2016 (4 years 10 months)