Technical Support Specialist
Dental Axess AG
Jan 2022 - Current (3 years 7 months)
Documented and maintained detailed records of support requests, escalations, and actions taken. Scheduled and executed system-wide software installations and upgrades. Guided users through detailed hardware installations and technical fixes via phone call, email, and live chat. Drew from extensive programming experience to solve technical problems and provide step-by-step guidance. Coordinated with users and management teams to establish system requirements for specific software solutions. Evaluated functionality and performance of software and hardware, recommending improvements and solutions. Communicated clearly, asking informed questions and listening actively to provide targeted support for technical issues. Diagnosed program malfuncti