Pablo Florez

Pablo Florez

About

Detail

Armenia, Quindio, Colombia

Contact Pablo regarding: 
work
Full-time jobs
Starting at USD7/hour
person_search
Finding candidates
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Finding mentors
Finding co-founders
groups
Networking

Timeline


work
Job
school
Education
2013
Today

Résumé


Jobs verified_user 0% verified
  • D
    Technical Support Specialist
    Dental Axess AG
    Jan 2022 - Current (3 years 7 months)
    Documented and maintained detailed records of support requests, escalations, and actions taken. Scheduled and executed system-wide software installations and upgrades. Guided users through detailed hardware installations and technical fixes via phone call, email, and live chat. Drew from extensive programming experience to solve technical problems and provide step-by-step guidance. Coordinated with users and management teams to establish system requirements for specific software solutions. Evaluated functionality and performance of software and hardware, recommending improvements and solutions. Communicated clearly, asking informed questions and listening actively to provide targeted support for technical issues. Diagnosed program malfuncti
  • T
    Teleperformance Customer Support
    Jan 2021 - Jan 2022 (1 year 1 month)
    Resolved customer inquiries, complaints and issues providing insightful solutions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. Answered inbound chats to greet and assist customers with various needs and questions. Resolved product and service issues promptly.
  • I
    Sales Manager
    Impeccable Pixel
    Mar 2020 - Jan 2021 (11 months)
    Generated sales and improved account management strategies through expert KPI analysis. Leveraged expertise in company CRM system to build successful sales pipelines, manage prospects, and run reports. Cultivated customer satisfaction by conducting follow-up phone calls and on-site visits. Increased client acquisition through winning sales presentations and competitive proposals. Contacted customers to build trust and leverage consultative sales techniques. Coordinated department schedules to meet staffing and resource levels for expected demands. Achieved business objectives for account acquisition, revenue, and profit margins. Additionally, provided virtual assistance to enhance operational efficiency, ensuring that all administrative tas
  • 3Shape
    Customer Support Agent Design Team
    3Shape
    Jan 2019 - Jan 2021 (2 years 1 month)
    Lead designer representative for the dental designer software team. Collected quality data points for analysis and incorporated new strategies to enhance results. Evaluated queue times and handling procedures with engineers to identify optimization strategies. Delivered insights on break points in support experiences and reports to executives outlining findings. Audited and analyzed support experiences to improve service quality. Reviewed urgent and critical incidents for service quality against standards. Reported high-visibility cases, escalations and customer trends to management to highlight improvement needs. Captured ticket notes, documented activities and managed lifecycle. Engaged with customers to understand needs, resolve issues a
Education verified_user 0% verified
  • B
    Business Writing Principles Ecommerce Fundamentals Learning Zoom Sales Foundation Sales Prospecting Sales: Closing Strat
    Mar 2020 - Current (5 years 5 months)
  • U
    Lic. Modern Languages
    University Of Quindio
    Feb 2013 - Mar 2018 (5 years 2 months)