Pablo Contreras
About
Detail
Buenos Aires, Argentina
Contact Pablo regarding:
Flexible work
Starting at
USD5/hour
Résumé
Jobs
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Costumer Experience RepresentativeICANAOct 2025 - Current (8 months)As a Customer Experience Representative, I delivered customer-centric support for ICANA Connect students, managing inquiries across multiple channels while promoting tailored course solutions and membership upgrades. My role required strong interpersonal communication skills to effectively engage with students and address their needs. I utilized my detail-oriented approach to ensure accurate handling of student data and inquiries, while also leveraging CRM tools to enhance our service delivery. Additionally, I collaborated in the administration of student data, which, although categorized as administrative assistance, played a crucial role in maintaining organized records and facilitating seamless communication between departments. My abili- STeleoperatorSecuritas Direct Alarm Center,Feb 2021 - Feb 2022 (1 year 1 month)As a Teleoperator, I provided critical customer service and technical support in a fast-paced security alarm monitoring center. I addressed emergency alerts and customer calls, following strict protocols to ensure swift and appropriate resolution. Demonstrating exceptional composure, clear communication, and dependability, I effectively handled sensitive and time-critical situations. Additionally, I utilized Microsoft 365 tools to prepare and present reports, enhancing team communication and operational efficiency in daily operations. Furthermore, I engaged with Google Workspace to manage procedure documents, ensuring that all operational guidelines were easily accessible and up-to-date, which contributed to a more streamlined workflow and
- FGraduate Advisor (Community Manager / Customer Service)FacultyofArtsandDesign,NationalUniversityofCuyo,Mendoza,Mar 2014 - Dec 2016 (2 years 10 months)Provided comprehensive advisory services and career guidance to postgraduate students, improving student preparedness for further education and careers. Created and implemented a new feedback survey system using free software, leading to more data-driven program improvements. Managed all administrative communication and customer service for the Faculty Consultancy via email and telephone, ensuring timely and accurate responses. Developed and curated engaging content for social media channels to build community and keep constituents informed. Additionally, the role involved project coordination, as the management of graduate advising consistently required the development and execution of initiatives aimed at integrating graduates into the in
Education
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- UMusic Bachelor DegreeUNCUYO: National University of CuyoMar 2008 - Dec 2013 (5 years 10 months)
Projects (professional or personal)
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- L"HIgh ticket" Tour guideLiv ToursDec 2021 - Apr 2025 (3 years 5 months)Conducted specialized, high-value English-speaking tours in Barcelona, delivering exceptional and memorable experiences for discerning clients. Adapted tour content to diverse client interests, demonstrating flexibility and deep cultural knowledge.