Oyisa Mgoloza Customer Service Support.

Insurance Verification Specialist

Boldr

Nov 2023 - Current (2 years 9 months)

Working with Microsoft 365 to compile reports in terms of performance. Using Excel spreadsheet to delegate work amongst work team mates.

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ThriveDX. Admissions Consultant

Boldr South Africa

Nov 2023 - Current (2 years 9 months)

• Developed a thorough understanding of ThriveDX's educational service model to accurately and appropriately communicate with and identify potential students. • Answered questions through our CRM tool we used which is Zendesk and offered information as requested or needed. • Build relationships with the Admissions team and leadership to cultivate smooth and direct lines of communication for new student acquisition processes. • Conduct thoughtful and comprehensive phone screens with inquiring potential students to evaluate individual goodness of fit appropriateness for the program. • Perform outbound calls based on our web inquiries and warm-leads to provide additional information regarding ThriveDX. • Maintaining and continuously achi

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Sales/Retention Representative

Metabolic Nutrition USA

Jun 2023 - Sep 2023 (4 months)

• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business. • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions. • Enhanced company reputation by providing exceptional customer service and support. • Collaborated with team members to achieve monthly sales targets. • Created and managed project plans, timelines, and budgets. • Supported the creation of detailed, technical financial models to value potential acquisition targets. • Leveraged Salesf

First Line Analyst

Computacenter

Nov 2022 - Jun 2023 (8 months)

- Responsible for sending out emails to users experiencing issues with data reports and software, ensuring timely communication and resolution of concerns. - Utilized the CRM tool Zendesk to manage user inquiries and track issues effectively. - Engaged in data collection and analysis by gathering information from various internal systems and databases, generating insights to enhance user support. - Prepared reports on performance metrics and operational data for internal stakeholders, contributing to informed decision-making processes. - Identified and troubleshot issues affecting data accuracy and operations, applying problem-solving skills to enhance service delivery. - Assisted other departments with data-related questions and tools

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Customer Service Agent

KM Operations South Africa

Aug 2021 - Feb 2022 (7 months)

As a Customer Service Agent at Teleperformance SA in the Sports Betting department, I was responsible for handling customer inquiries through various channels, including phone, email, chat, and social media. My role involved addressing customer questions regarding products, services, policies, and account issues, ensuring a high level of customer satisfaction. For instance, when a customer called to inquire about their order status, I efficiently checked the order details and provided them with the estimated delivery date. I also resolved issues and complaints, such as product defects or billing disputes, by troubleshooting problems and offering solutions. For example, when a customer received a damaged product, I guided them through the

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Customer Support Agent

KM Operations

Aug 2021 - Feb 2022 (7 months)

• Handling email queries and Live chat queues on Salesforce. • Making Inbound and Outbound calls to customers regarding follow-up queries not resolved. • Meeting my QA scores which were 90% in quality. • Handling complaints and escalations.

Customer Service Agent

Teleperformance

Oct 2019 - Jun 2021 (1 year 9 months)

- Assisted customers with billing queries, utilizing CRM tools such as Salesforce and Nutshell to enhance service efficiency. - Engaged with customers telephonically, providing proactive assistance and delegating solutions to their problems while ensuring timely follow-ups. - Additionally, facilitated new service setups by guiding customers through the process of establishing utility accounts, scheduling installations, and explaining service options, which improved customer satisfaction and streamlined onboarding. - Managed customer accounts by updating personal information, billing addresses, and service preferences, ensuring accurate records and a seamless customer experience. - Leveraged marketing insights to better understand custome

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Customer Service Advisor

FOSCHINI TFG

Oct 2015 - Jan 2018 (2 years 4 months)

As a Customer Service Advisor, I was responsible for providing exceptional service to clients, ensuring their needs were met and fostering a positive experience. I utilized my strong computer literacy skills, particularly in Microsoft Office, to manage client information and maintain accurate records. My ability to communicate effectively allowed me to interact with diverse individuals, adapting to various environments and building trust with clients. I was dedicated to empowering and advising clients, practicing professionalism and confidentiality in all interactions. Additionally, I demonstrated advanced skills in MS Excel, Word, and PowerPoint, which aided in data capturing and reporting. In my role, I also engaged in client relationsh

Oyisa Mgoloza

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